Why Is the Option to Add Custom Variables in Intantly Missing?

Petar R.

·Jan 14, 2026 09:57 PM·

hey guys - why there's no option anymore to add custom variables for intantly

7 comments

· Sorted by Oldest

Clay Support
APP
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The custom variables option is still available, but there's an important requirement: any custom variables you use in Clay must already be added to the campaign in Instantly via an import first. [1]
Due to limitations in the Instantly API, you can't create new custom variables directly from Clay - they need to exist in your Instantly campaign already. Try importing your custom variables into your Instantly campaign first, then they should appear as options in Clay.
Clay Support
APP
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·
Is that what you were looking for?
Petar R.
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No. I don't have an option to add another custom variable. The button has been removed.
Clay Support
APP
·
·
I'm sorry for the frustration. I'll connect you to a human agent who can assist you further with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Mayato (.
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Hi Peter, I am so sorry for the earlier issue with dropdown options not appearing in some sequencer tools such as Instantly, Lemlist, and HeyReach. Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
The custom variables option is still available, but there's an important requirement: any custom variables you use in Clay must already be added to the campaign in Instantly via an import first. [1]
Due to limitations in the Instantly API, you can't create new custom variables directly from Clay - they need to exist in your Instantly campaign already. Try importing your custom variables into your Instantly campaign first, then they should appear as options in Clay.
Clay Support
APP
·
·
Is that what you were looking for?
Petar R.
·
·
No. I don't have an option to add another custom variable. The button has been removed.
Clay Support
APP
·
·
I'm sorry for the frustration. I'll connect you to a human agent who can assist you further with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Mayato (.
·
·
Hi Peter, I am so sorry for the earlier issue with dropdown options not appearing in some sequencer tools such as Instantly, Lemlist, and HeyReach. Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!