Issue with Nimbler_Phone Step in Mobile Number Waterfall

Mat · 2026-01-12T18:02:32.950Z

I can't get the "Nimbler_Phone" step in my Mobile Phone number waterfall to accept the input I've tried to save several times now (a col. called "Best Valid Email") Here's the table (https://app.clay.com/workspaces/45055/workbooks/wb_0t72acsMPkEs8QZoUdP/tables/t_0t72nc25aoctV2fbhDC/views/gv_wbJWbsPHJZ4c).

Issue with Nimbler_Phone Step in Mobile Number Waterfall | Clay

13 comments

· Sorted by Oldest

Clay Support
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Try clicking directly in the "Work Email Address" text box and start typing your column name "Best Valid Email" - it should appear in the dropdown for selection. [1]
If that doesn't work, check if your "Best Valid Email" column has the Required to Run toggle enabled, which might be preventing it from being selectable. [2]
You could also try using our built-in AI tool Sculptor (top-right corner) to help set up this waterfall step. Let me know if Sculptor helps or if you're still having trouble!
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you still need help with the "Nimbler_Phone" step or anything else, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Mat
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I can select and save "Best Valid Email," but it fails to actually update.
Clay Support
APP
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The issue is likely with your table-level auto-update setting. Even though your column has auto-update enabled, if table-level auto-update is OFF, no columns will run automatically regardless of individual column settings. [1]
Check your table settings and make sure table-level auto-update is turned ON. Then your column-level auto-update will work properly.
Also, your "Only run if" condition !{{Email: Phone, Final}} might be preventing updates if that condition isn't being met. [2]
Try using Sculptor (top-right corner) to help troubleshoot this waterfall setup - it's free and can quickly identify configuration issues. Let me know if that helps!
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help with the "Nimbler_Phone" step or the auto-update settings, I’m here to assist. Would you like to share more details about what you’re trying to resolve or understand?
Mat
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Table-level auto run is ON Only run if statement does not interfere. Sculptor just errored out when prompted 😐 Still need help.
Clay Support
APP
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I'm sorry to hear you're still having trouble. I'll connect you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Amit K.
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Matthew - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Mat
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Quickly please. We're burning leads here by failing to find phone numbers.
Mayato (.
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Hi Matthew, thank you for reaching out. Unfortunately, Nimbler data enrichment has been phased out because their business was acquired and the platform has been shut down. https://www.nimbler.com/
The best alternative is to run the latest phone data enrichment that does not include the Nimbler action. Please let us know if you have any questions, we’re happy to help.

Clay Support
APP
·
·
Try clicking directly in the "Work Email Address" text box and start typing your column name "Best Valid Email" - it should appear in the dropdown for selection. [1]
If that doesn't work, check if your "Best Valid Email" column has the Required to Run toggle enabled, which might be preventing it from being selectable. [2]
You could also try using our built-in AI tool Sculptor (top-right corner) to help set up this waterfall step. Let me know if Sculptor helps or if you're still having trouble!
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with the "Nimbler_Phone" step or anything else, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Mat
·
·
I can select and save "Best Valid Email," but it fails to actually update.
Clay Support
APP
·
·
The issue is likely with your table-level auto-update setting. Even though your column has auto-update enabled, if table-level auto-update is OFF, no columns will run automatically regardless of individual column settings. [1]
Check your table settings and make sure table-level auto-update is turned ON. Then your column-level auto-update will work properly.
Also, your "Only run if" condition !{{Email: Phone, Final}} might be preventing updates if that condition isn't being met. [2]
Try using Sculptor (top-right corner) to help troubleshoot this waterfall setup - it's free and can quickly identify configuration issues. Let me know if that helps!
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help with the "Nimbler_Phone" step or the auto-update settings, I’m here to assist. Would you like to share more details about what you’re trying to resolve or understand?
Mat
·
·
Table-level auto run is ON Only run if statement does not interfere. Sculptor just errored out when prompted 😐 Still need help.
Clay Support
APP
·
·
I'm sorry to hear you're still having trouble. I'll connect you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Amit K.
·
·
Matthew - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Mat
·
·
Quickly please. We're burning leads here by failing to find phone numbers.
Mayato (.
·
·
Hi Matthew, thank you for reaching out. Unfortunately, Nimbler data enrichment has been phased out because their business was acquired and the platform has been shut down. https://www.nimbler.com/
The best alternative is to run the latest phone data enrichment that does not include the Nimbler action. Please let us know if you have any questions, we’re happy to help.