How to Save Unused Subscription Credits That Don’t Roll Over?

Matt S. · 2026-01-13T17:37:47.725Z

Hey! Is there anyway to save credits that didn't roll over because it wasn't spent in the subscription period?

How to Save Unused Subscription Credits That Don’t Roll Over? | Clay

14 comments

· Sorted by Oldest

Clay Support
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I'd be happy to help you look into your unused credits. Before we proceed, could you let me know why you believe these credits went missing? For example, what actions or enrichments were running during that subscription period?
Matt S.
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I forgot to spend them
Clay Support
APP
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I understand you'd like to explore options for your unused credits. To help you with this, could you please share your workspace ID? You can find this in your Clay workspace settings.
Matt S.
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838074
Clay Support
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Unfortunately, we can't restore credits that didn't roll over due to exceeding your plan's rollover cap.
Credits automatically roll over on monthly plans, but there's a limit - you can only accumulate up to 2x your monthly credit allocation. [1] Any credits above this cap are forfeited when your billing cycle renews.
While I don't have full information about your specific workspace's credit history, the rollover system is automatic and credits that exceed the cap can't be recovered after the billing cycle ends. [2]
If you need help with your specific situation, just ask to speak to a human and they can look into your account details further.
Clay Support
APP
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Is that what you were looking for?
Matt S.
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can i speak to a human - it's a one time thing - i didn't realize the roll-over limit
Clay Support
APP
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Got it — I’m connecting you to a human teammate now.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Matt S.
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I'd appreciate if you can add the credits that didn't roll over for this month only- i didn't realize the roll-over limit/ renewal date and I was planning to use all the credits
Matt S.
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actually, this is kinda weird - it looks my credits were supposed to roll over as it was slightly over the "roll-over" limit - but the only amount that did actually roll over was the amount that was not supposed to roll over. So am not sure if it's a bug
Matt S.
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this is a screenshot from a table before the renewal (it was supposed to roll over the 10k) but only did for 833 credits
Ariana (.
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Hi Matt, thanks for reaching out. It does look like the correct amount of credits rolled over - you currently have 20k credits. Before the renewal, you had 10,866. 10k of those rolled over + the 10k from the subscription renewal. Maybe it was just a timing issue? Let me know if this helps, or if you have any other questions!
1
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I'd be happy to help you look into your unused credits. Before we proceed, could you let me know why you believe these credits went missing? For example, what actions or enrichments were running during that subscription period?
Matt S.
·
·
I forgot to spend them
Clay Support
APP
·
·
I understand you'd like to explore options for your unused credits. To help you with this, could you please share your workspace ID? You can find this in your Clay workspace settings.
Matt S.
·
·
838074
Clay Support
APP
·
·
Unfortunately, we can't restore credits that didn't roll over due to exceeding your plan's rollover cap.
Credits automatically roll over on monthly plans, but there's a limit - you can only accumulate up to 2x your monthly credit allocation. [1] Any credits above this cap are forfeited when your billing cycle renews.
While I don't have full information about your specific workspace's credit history, the rollover system is automatic and credits that exceed the cap can't be recovered after the billing cycle ends. [2]
If you need help with your specific situation, just ask to speak to a human and they can look into your account details further.
Clay Support
APP
·
·
Is that what you were looking for?
Matt S.
·
·
can i speak to a human - it's a one time thing - i didn't realize the roll-over limit
Clay Support
APP
·
·
Got it — I’m connecting you to a human teammate now.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Matt S.
·
·
I'd appreciate if you can add the credits that didn't roll over for this month only- i didn't realize the roll-over limit/ renewal date and I was planning to use all the credits
Matt S.
·
·
actually, this is kinda weird - it looks my credits were supposed to roll over as it was slightly over the "roll-over" limit - but the only amount that did actually roll over was the amount that was not supposed to roll over. So am not sure if it's a bug
Matt S.
·
·
this is a screenshot from a table before the renewal (it was supposed to roll over the 10k) but only did for 833 credits
Ariana (.
·
·
Hi Matt, thanks for reaching out. It does look like the correct amount of credits rolled over - you currently have 20k credits. Before the renewal, you had 10,866. 10k of those rolled over + the 10k from the subscription renewal. Maybe it was just a timing issue? Let me know if this helps, or if you have any other questions!
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!