OpenAI API Key Issues Across Multiple Clay Accounts

Pratik D. · 2025-11-12T10:00:12.046Z

Hey team, I'm experiencing OpenAI API key issue across multiple clay accounts. I tried reauthenticating the key but it didn't work. This is the error message I'm getting -

OpenAI API Key Issues Across Multiple Clay Accounts | Clay

Clay Support
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The "Could not verify the OpenAI API key" error typically indicates an incorrect API key.
First, get your correct API key from OpenAI API Keys and update it in Clay.
Ensure you copy the entire API key exactly - even a single missing character can cause this verification error.
If the issue persists after updating with the correct key, check your OpenAI API usage tier at OpenAI API Usage Limits to ensure it meets Clay's requirements.
Clay Support
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Did that answer your question?
Pratik D.
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Everything is in order. So no, it didn't answer my question
Clay Support
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I'm sorry for the trouble you're facing. I'll connect you to a human agent who can assist you further.
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Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Daniël d.
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My team has the same issue so I guess it's a system wide problem
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Nicole G.
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Hi Pratik and Daniel,
Thanks for reaching out to support. Would you be able to send over the tables you are experiencing this issue, we have had several reports of this from other users and are working on a solution, but would love to take a closer look at your specific tables.
Pratik D.
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Nicole G. Hi Nicole, it's this table - https://app.clay.com/workspaces/315317/workbooks/wb_0t5j3iu3BhFJxpnnhYT/tables/t_0t5j3h4DQMpmGb88mRw/views/gv_3YeF2Bvrj27J
Hari K.
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Hey Pratik - is this preventing you from running the actions or just a UI message?
Akio A.
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I'm running into the same issues. I tested the connections, and they're good. I created a new API key, but still running into the same issues. Claude and Gemini work for me.
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Pratik D.
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Hari K. Hey Hari, it's preventing me from running the actions
Stefan C.
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Same problem here, not the first time it happened. I'll generate a new API, but this is a terrible experience Clay S.
Stefan C.
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I generated a new API key, didn't work, still giving me the same message: Could not verify the OpenAI API key. Please check the key and try again. Clay S.
Pratik D.
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Clay S. Hari K. Hey guys, any progress on the above issue? Seems like quite a few people are experiencing it
Mackenzie S.
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I am experiencing this on all my API keys for Open AI as well. Seems like they have been working out some issues

24 comments