Facing Login Issues? Share Your Error Experience Here!

Mathew I. · 2024-12-16T14:49:36.056Z

Hey guys, super frustrating -- getting this error almost every time I try to log in.

Facing Login Issues? Share Your Error Experience Here! | Clay

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There could be a few reasons for login issues. If you're using password login, try logging out completely and using the "forgot password" option to reset your credentials.In some cases, accounts may be temporarily locked due to our security measures that help prevent spam usage of free trial credits. If your account has been locked, our team will review your situation and provide updates soon.If you continue experiencing issues, please let me know and I can help troubleshoot further or provide specific contact information for additional assistance.
Mathew I.
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Mark L.
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Mathew, were you still hitting this login error? I saw your later case about formulas (response coming shortly in that thread), so I'm guessing you managed to access. But wanted to check to make sure.
Mathew I.
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I'm accessing via my second account right now -- was not able to successfully login
Mark L.
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To address the "Your session has expired" error, I'd recommend trying... 1. Hard Refresh On Chrome on Mac, that should be ⌘ + Shift + R 2. Clear Cache Go to your browser settings, find “Privacy and Security,” and select “Clear Browsing Data.” Make sure to clear the cache only – no need to clear cookies unless you want to. Could you try that, and let me know how it goes?
Mathew I.
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Hard refresh does not work I will try clearing my cache next time I login
Bo (.
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Perfect, keep us posted. Clay isn't meant to switch between accounts, and we're preventing multiple accounts. Instead, what I recommend is to be added as a user on the workspace of your clients. That way, you won't hit that limit.
Mathew I.
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I have a work & personal account — both are paid. Not sure why that would be an issue
Bo (.
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This is actually a system limitation on our end, not anything you're doing wrong. For now, using different browsers for each account is the best workaround to avoid those annoying login issues. Let me know if you keep running into problems.
Dany K.
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i am having same issue as well. Only one paid work account
Bo (.
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Hey Danny - Sorry for that, have you tried the troubleshooting mentioned earlier?
Dany K.
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just tried. It's same thing, keep asking too many times in a day. I am able to login though but after a while same
Dany K.
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I did have an account under a diff alia about a month or so ago, not sure whether that is the issue. tried clearing cache and all the works
Bo (.
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That's because it's not allowed to have multiple accounts, Danny - you can be a user on multiple accounts, but switching between accounts will always cause issues like this! :) We've had a lot of users trying to abuse, so we had to tighten the restrictions! :)

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