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    Channeled
    APP
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    There could be a few reasons for login issues. If you're using password login, try logging out completely and using the "forgot password" option to reset your credentials.In some cases, accounts may be temporarily locked due to our security measures that help prevent spam usage of free trial credits. If your account has been locked, our team will review your situation and provide updates soon.If you continue experiencing issues, please let me know and I can help troubleshoot further or provide specific contact information for additional assistance.

  • Avatar of Mathew I.
    Mathew I.
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    Person

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Mark L.
    Mark L.
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    Mathew, were you still hitting this login error? I saw your later case about formulas (response coming shortly in that thread), so I'm guessing you managed to access. But wanted to check to make sure.

  • Avatar of Mathew I.
    Mathew I.
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    I'm accessing via my second account right now -- was not able to successfully login

  • Avatar of Mark L.
    Mark L.
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    To address the "Your session has expired" error, I'd recommend trying... 1. Hard Refresh On Chrome on Mac, that should be ⌘ + Shift + R 2. Clear Cache Go to your browser settings, find β€œPrivacy and Security,” and select β€œClear Browsing Data.” Make sure to clear the cache only – no need to clear cookies unless you want to. Could you try that, and let me know how it goes?

  • Avatar of Mathew I.
    Mathew I.
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    Hard refresh does not work I will try clearing my cache next time I login

  • Avatar of Bo (.
    Bo (.
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    Perfect, keep us posted. Clay isn't meant to switch between accounts, and we're preventing multiple accounts. Instead, what I recommend is to be added as a user on the workspace of your clients. That way, you won't hit that limit.

  • Avatar of Mathew I.
    Mathew I.
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    I have a work & personal account β€” both are paid. Not sure why that would be an issue

  • Avatar of Bo (.
    Bo (.
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    This is actually a system limitation on our end, not anything you're doing wrong. For now, using different browsers for each account is the best workaround to avoid those annoying login issues. Let me know if you keep running into problems.

  • Avatar of Dany K.
    Dany K.
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    i am having same issue as well. Only one paid work account

  • Avatar of Bo (.
    Bo (.
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    Hey Danny - Sorry for that, have you tried the troubleshooting mentioned earlier?

  • Avatar of Dany K.
    Dany K.
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    just tried. It's same thing, keep asking too many times in a day. I am able to login though but after a while same

  • Avatar of Dany K.
    Dany K.
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    I did have an account under a diff alia about a month or so ago, not sure whether that is the issue. tried clearing cache and all the works

  • Avatar of Bo (.
    Bo (.
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    That's because it's not allowed to have multiple accounts, Danny - you can be a user on multiple accounts, but switching between accounts will always cause issues like this! :) We've had a lot of users trying to abuse, so we had to tighten the restrictions! :)

  • Avatar of Dany K.
    Dany K.
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    But I am not switching. My main account is a paid account

  • Avatar of Mathew I.
    Mathew I.
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    I get you have to protect from free trial abuse β€” but if the account logging in is a paid account, why would it ever make sense to lock it?

  • Avatar of Dany K.
    Dany K.
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    The implenetation is wrong. Why would it keep asking to login if I haven't logged into the old one recently

  • Avatar of Bo (.
    Bo (.
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    Thanks for the feedback Mathew and Danny. Let me clarify our account security system: You're right - paid accounts shouldn't be getting locked. This is happening because our system detects past account activity, even if you're not actively switching between them now. It's an overly cautious security measure that we have in place. For now, here are your best options: 1. Use different browsers for each account you need to access 2. Request to be added as a user to workspaces you need access to instead of having separate accounts The #2 should fix all your issues here.

  • Avatar of Dany K.
    Dany K.
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    So basically two emails in both accounts?

  • Avatar of Dany K.
    Dany K.
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    I own both accounts

  • Avatar of Bo (.
    Bo (.
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    No more like this: https://docs.clay.com/en/articles/9649991-invite-members-to-your-workspace You invite one email into both accounts :)

  • Avatar of Mathew I.
    Mathew I.
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    When adding users to an account, the subscription is determined by β€œhost user” right? And the invited user is free?

  • Avatar of Bo (.
    Bo (.
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    Exactly! In this case, Matthew, since you already have a subscription, when you want to turn it off or change it, I'd recommend using another browser to do so. But for immediate switching, it'll be more efficient.

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Mathew I.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: