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Urgent Help Needed for Broken Feature in Clay Support Walkthrough
Clay Support - Feature Broken - Urgent Help Needed For Enterprise Prospect Walkthrough
For urgent help during your enterprise prospect walkthrough, you have several options:1. Join our Slack community to ask for immediate assistance. 2. Schedule time with a Clay expert who can help troubleshoot your issue. 3. You can also reach out directly to Alex Lindahl on LinkedIn for personalized troubleshooting support.If you need immediate assistance, joining the Slack community would be your best option for real-time support. To join Slack, visit: https://clayhq.typeform.com/slack Sources: Claybooks: Get warm introductions to target accounts from mutual investors | Clay.com Claybooks: Streamline multi-threading and next steps after sales calls | Clay.com
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.··Hi Daryl, thanks for reaching out! Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1733919300&signature=1ef40002c096dc51c4151cda2d644f092ffd0f8e8a4a3bf78809140a6367f14e&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSj1B54V2BKsam%2FhVPuIxw%3D%3D%0A
Daryl D.··This is a new table I just created!
- Tanvi R.··
Hey Daryl, thanks for flagging both of these tables I am investigating the issue. To clarify which sources is this error happening for?
- Daryl D.··
Companies in this example. But it happens when looking into Enrichment details too.
- Daryl D.··
It's working intermittently now... but still not confident in my Enterprise client meeting.
- Daryl D.··
Google Maps feature not working either - let's focus on the first issue above, but wanted to flag in case it's linked.
- Tanvi R.··
Hi there, it looks like we've got a bug on our hands. We've escalated this to our engineering team and they are looking into this. We'll follow up here as soon as we know more!
- Daryl D.··
Timing on this bug couldn't be timed any worse. It's a hot Enterprise prospect and the CMO's bringing his sales lead and team in. T- 20 mins.
- Tanvi R.··
We've identified the issue and are in the process of issuing a fix. Thank you for your patience and we'll continue to keep you posted as soon as this issue is resolved!
- Daryl D.··
Thank you!
- Tanvi R.··
My pleasure Daryl, apologies for any inconvenience this has caused. Just checked on my end and the Google Maps source is opening for me, could you try hard refreshing and then opening this source? https://downloads.intercomcdn.com/i/o/w28k1kwz/1292873073/5b6acf4d150a51af17a13b39ab23/CleanShot+2024-12-11+at+18_23_12%402x.png?expires=1733923800&signature=1ba6128ec87fcc43b742c0d1dd2198f9d9a31860266f8ee0be6bb54f1a473530&req=dSIuFMF5noFYWvMW1HO4zd1vQ1AUHSWQlLcUoyaInrXlGUCTqXD5k2ShDAk%2F%0AnrVt%0A
- Tanvi R.··
It would be Ctrl+Shift+R or Cmd+Shift+R
- Tanvi R.··
Good news! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience as we worked on it. Please let us know if the problem has been resolved on your end, or if you still have trouble.
- Daryl D.··
Thanks for the update Tanvi R. My demo to the large enterprise prospect failed on 3 counts:
- 1.
Couldn't show them the source of the tables I shared
- 2.
Couldn't open the Claygent prompt I took time to build and refine over the last week
- 3.
Couldn't show the Google Maps integration they specifically asked for.
Fortunately they did see partial value in how Clay solves their challenges - so watch this space! Ps. Can you connect me with a sales lead - need to talk Enterprise plans.
- 1.
- Tanvi R.··
Hey Daryl, the table source bug was resolved so point #1 should be fixed. Are you still experiencing issues with #2 and #3 after a hard refresh? Certainly happy to connect you with a sales lead for Enterprise. Do you mind filling out this form? If we find you're a good fit, someone from our sales team will reach out. https://clayhq.typeform.com/clay-plus?typeform-source=www.clay.com
- Daryl D.··
Thanks Tanvi - form submitted. In my 3 bullet points above, I was referring to the enterprise pitch where I experienced the issues.
- Tanvi R.··
Sounds great Daryl! I'm not able to reproduce these issues on my end, so it looks like everything should be back to normal in Clay. Let me know if you continue to experience any issues here. Glad you were able to have a successful demo despite all of the technical difficulties!
- Daryl D.··
Thanks Tanvi