Urgent Help Needed for Broken Feature in Clay Support Walkthrough

Daryl D.

·Dec 11, 2024 11:36 AM·

Clay Support - Feature Broken - Urgent Help Needed For Enterprise Prospect Walkthrough

25 comments

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For urgent help during your enterprise prospect walkthrough, you have several options: 1. Join our Slack community to ask for immediate assistance. 2. Schedule time with a Clay expert who can help troubleshoot your issue. 3. You can also reach out directly to Alex Lindahl on LinkedIn for personalized troubleshooting support.If you need immediate assistance, joining the Slack community would be your best option for real-time support. To join Slack, visit: https://clayhq.typeform.com/slack Sources: Claybooks: Get warm introductions to target accounts from mutual investors | Clay.com Claybooks: Streamline multi-threading and next steps after sales calls | Clay.com
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.
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Hi Daryl, thanks for reaching out! Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1733919300&signature=1ef40002c096dc51c4151cda2d644f092ffd0f8e8a4a3bf78809140a6367f14e&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSj1B54V2BKsam%2FhVPuIxw%3D%3D%0A
Daryl D.
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https://app.clay.com/workspaces/228675/tables/t_Npa7tkw23sx3/views/gv_N3x9VwUe59bZ
Daryl D.
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45 mins to fix this Tanvi R. 😬
Daryl D.
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Tanvi R. - simple request to build an Email Waterfall not working either.
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Daryl D.
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https://app.clay.com/workspaces/228675/tables/t_XXyCGDVQBkXM/views/gv_bWk9ycgQFYZx
Daryl D.
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This is a new table I just created!
Tanvi R.
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Hey Daryl, thanks for flagging both of these tables I am investigating the issue. To clarify which sources is this error happening for?
Daryl D.
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Companies in this example. But it happens when looking into Enrichment details too.
Daryl D.
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It's working intermittently now... but still not confident in my Enterprise client meeting.
Daryl D.
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Google Maps feature not working either - let's focus on the first issue above, but wanted to flag in case it's linked.
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Tanvi R.
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Hi there, it looks like we've got a bug on our hands. We've escalated this to our engineering team and they are looking into this. We'll follow up here as soon as we know more!
Daryl D.
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Timing on this bug couldn't be timed any worse. It's a hot Enterprise prospect and the CMO's bringing his sales lead and team in. T- 20 mins.
Tanvi R.
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We've identified the issue and are in the process of issuing a fix. Thank you for your patience and we'll continue to keep you posted as soon as this issue is resolved!