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Will Downgrading the Explorer Plan Affect My Unused Credits?
Hello, We have the explorer plan right now but we haven't used like 10k credits. If we downgrade, are those credits going to be deleted next month or are we going to keep them?
If you downgrade from the Explorer plan, your unused credits will remain on your account until the end of your current billing cycle. When your billing cycle refreshes, your account will switch to the new plan, and your credit balance will be capped at 2x the monthly credit limit of that plan. For example, if you downgrade to a plan with a 5,000 credit monthly limit, you'd keep up to 10,000 credits. If you need more information, you can request human assistance by clicking "Talk to a person".
Tanvi R.··Hey there, thanks for reaching out! If you downgrade from the explorer plan to the starter plan, you will only be able to rollover 2,000 credits max to keep a 4,000 total credit balance. If you have a monthly subscription, unused credits will roll over and accumulate in your account up to 2x the credit limit according to your plan. If you buy an annual plan, you get all your credits upfront, and you can use them however and whenever you’d like. You can read more about the Credit Roll Over Update here. Let me know if you have additional questions!