Will Downgrading the Explorer Plan Affect My Unused Credits?

Frank G. · 2025-04-07T20:29:04.151938+00:00

Hello, We have the explorer plan right now but we haven't used like 10k credits. If we downgrade, are those credits going to be deleted next month or are we going to keep them?

If you downgrade from the Explorer plan, your unused credits will remain on your account until the end of your current billing cycle. When your billing cycle refreshes, your account will switch to the new plan, and your credit balance will be capped at 2x the monthly credit limit of that plan. For example, if you downgrade to a plan with a 5,000 credit monthly limit, you'd keep up to 10,000 credits. If you need more information, you can request human assistance by clicking "Talk to a person".

Sources: Credits | Documentation | Clay University Credit Rollover After Cancelling or Downgrading Subscription

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