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Issues with Clay's Find Contact Functionality Taking Too Long

Avatar of Albert L.Albert L.
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Clay's "Find Contact" has been running for more than 5 mins whereas the usual time is < 1 min. Can Clay S. confirm if there's anything we can do to make th find contact work normally again?

5 comments

  • Avatar of Albert L.
    Albert L.
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  • Avatar of Channeled
    Channeled
    APP
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    To address the delay in Clay's "Find Contact" feature, try these steps: 1. Make your search queries more specific and well-defined. 2. Break large data requests into smaller batches. 3. Check your network connection stability. 4. Verify your input data format is correct. 5. Double-check your search parameters before running tasks. If the issue persists, consider using conditional runs to optimize your workflow. This ensures you're only running necessary enrichments, saving credits and improving efficiency. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.

  • Avatar of Tanvi R.
    Tanvi R.
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    Hey there, thanks for reaching out! I just checked your table and saw the column finished running, but it does look like the enrich contacts column was slightly rate limited. Appreciate you flagging this for us and I'll make sure to share this with our eng team so they can improve the performance of this action. Let us know if there is anything else we can help you with!

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.