Issue with Validating Emails on Zerobounce: Help Needed

https://app.clay.com/workspaces/228622/tables/t_yp3W4rn8FpQN/views/gv_5Jcz6gYz2Tfs I asked here to mark only Safe emails as valid from zerobounce and I now get 0 emails. What did I do wrong? I’ve spent lots of credits and I have gotten 0 emails.

5 comments

Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi R.
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Hi Theo, thanks for reaching out! Taking a look now 😊
Tanvi R.
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Hi Theo, it looks like your emails in your waterfall were not validated as your Zero Bounce API key ran out of credits. Could you ensure you are using the correct API key or add more credits to your Zero bounce account and then re-run the Zero-bounce columns? Because the emails were not validated, this caused all the providers in your waterfall to run due to the waterfall logic of only returning "safe to send" emails as valid. Because no email was able to be validated, there are no emails returned in the final output column. I just refunded you 5K credits for the unnecessary providers that were ran due to the Zero bounce column not working. In the future, I recommend running your waterfall on 10 rows first to check that everything is working correctly. This will help avoid large credit drops! Please try updating your Zero bounce API key and let me know if that resolves your issue!
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Theo K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: