Request to Reinstate Earned Credits After Trial Expiration

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All my credits around 3000 got vanished after my trail expired. Please reinstate. Those are my earned credit

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Channeled
APP
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Credits typically don't vanish after a trial expires. If you received 3000 credits through a referral program, there are specific requirements for these to be applied: 1. The referral link must be used correctly during signup 2. You must become a paying customer to activate the credits To resolve this, please verify if you met these conditions. If you believe there's an error, you can fill out the form at https://clayhq.typeform.com/to/pV2u1kxs to request assistance with your missing credits.
Sources: A customer used my link but I don’t see them on my Rewardful portal / they didn’t receive 3,000 credits. What’s going on here? - FAQ | Clay.com FAQ | Clay.com
Arnav O.
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Credits earned through cohort completion got roll backed after trail period completed. Please help reinstate
Arnav O.
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Clay S.
Stefano
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Hi Arnav, thank you for reaching out. Proceeding with a refund now.
Stefano
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Just proceeded with this refund!
Arnav O.
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well actually it was lot more than 3000. ~4500 left. Do you have a log you can check?
Arnav O.
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Also can my trail period be extended as I am part of the cohort and need to run exercises
Arnav O.
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Clay S.
Stefano
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Hi Arnav, happy to extend your trial now.
Arnav O.
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got it. thanks!
Channeled
APP
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Channeled
APP
·
·
Credits typically don't vanish after a trial expires. If you received 3000 credits through a referral program, there are specific requirements for these to be applied: 1. The referral link must be used correctly during signup 2. You must become a paying customer to activate the credits To resolve this, please verify if you met these conditions. If you believe there's an error, you can fill out the form at https://clayhq.typeform.com/to/pV2u1kxs to request assistance with your missing credits.
Sources: A customer used my link but I don’t see them on my Rewardful portal / they didn’t receive 3,000 credits. What’s going on here? - FAQ | Clay.com FAQ | Clay.com
Arnav O.
·
·
Credits earned through cohort completion got roll backed after trail period completed. Please help reinstate
Arnav O.
·
·
Clay S.
Stefano
·
·
Hi Arnav, thank you for reaching out. Proceeding with a refund now.
Stefano
·
·
Just proceeded with this refund!
Arnav O.
·
·
well actually it was lot more than 3000. ~4500 left. Do you have a log you can check?
Arnav O.
·
·
Also can my trail period be extended as I am part of the cohort and need to run exercises
Arnav O.
·
·
Clay S.
Stefano
·
·
Hi Arnav, happy to extend your trial now.
Arnav O.
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·
got it. thanks!
Channeled
APP
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