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Need Help with Support Ticket for System Setup Issues
Hello I put a support ticket in but I haven't heard anything. I am having the worst time setting up the system, I paid $350 and haven't been able to use it at all. How do I get some help?
Bo (.··Hi Michael, I’m really sorry to hear about the trouble you’re having. Let’s get this sorted out for you. Could you let me know the account or email you used to submit the support ticket? I’ll check on its status to ensure we’re on it. Also, if you could share a bit more about what’s making the system unusable, I’ll do my best to help you get everything running smoothly. I’m here to support you!
Ian··Awesome were should we start?
- Bo (.··
Well send me your question and I'll get you unblocked ! If you have a table url send it to me :)
- Ian··
Well we can start there
- Ian··
I have list to import and I am getting a error
- Ian··
These imported successfully https://app.clay.com/shared-table/share_v4TYyJzKHbUB
- Ian··
one is a workbook the other is a table I don't know which one to use
- Bo (.··
Can you share the actual URL, not the shared one? The shared URL is for when you want someone to copy the table. We need the URL that's in the address bar at the top, where you type in the website you want to visit. https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1731022200&signature=ced37a1245d440a219f965fee1d28a96d5339266dff4c6c1bbc9806723a71471&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSr8BJUU2BKsam%2FhVPumBg%3D%3D%0A
- Ian··
I would like to set up the recency waterfall https://www.youtube.com/watch?v=qGhpyqO0x3Q
- Bo (.··
Hey - Great, I've added the template in your accounts. If you don't mind, can you checkthis quick demo video and looking at the rest of the resources at clay.com/university ? Otherwise we know Clay can be quite complicated and it might be hard for you to learn :) We’ve also started offering open office hours 2x a week to walkthrough Clay’s foundations and answer questions live! You can register for that here.
- Ian··
Thank you kind sir, Can you please pause my billing for a couple weeks that I have been stalled out. I've been submitting support emails this was way faster.
- Bo (.··
Unfortunately, we are unable to pause the billing. May I ask why you were interested in pausing? Additionally, could you please let me know where you were attempting to send the support email? I am curious to learn more about your experience. Our team would be more than happy to assist in resolving any issues so that anyone who reaches out can receive prompt assistance. Thank you for bringing this to our attention!
- Ian··
May I ask why you were interested in pausing? Because I am poor and $350/m is a lot to pay for a tool with zero use.
- Bo (.··
We can only cancel the subscription or downgrade if you prefer :)
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- Ian··
Hey Bo