Error Adding Enrichment to HeyReach: Fields Not Recognized

Hi I'm getting an error when I try to "Add Enrichment" --> HeyReach. I added all the fields in my table and custom fields as well.

9 comments

Julian S.
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https://www.loom.com/share/17121716d9b44373963756f207cc7f8d?sid=e0a3f6e8-005c-4a1d-87a7-f1c5971a316e
Daniel K.
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Hey Julian, thanks for reaching out! :) I saw you forgot to add the HeyReach campaign. If you add a HeyReach campaign to the dropdown, does the error get resolved? If not, can you share a link to your table so I can investigate the error? Have a great Thursday, Daniel
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Julian S.
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hey Daniel K. - realize I didn't include in the video, but I had actually filled out the following: First Name, Last Name, Campaign ID, URL, and 2 custom fields. So this didn't fix the issue. Here's the table. Thanks!
Arturo O.
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Hey Julian, thanks for the follow up and sharing the link to the table! Happy to help. You can also check this on your end by clicking into the cell, the provider usually includes the error they encountered when the call was requested. In this case, HeyReach is saying that the campaign is still in draft and would have to be fully active so it can receive leads. Let me know if you run into any issues after making the changes and re-running though! https://downloads.intercomcdn.com/i/o/w28k1kwz/1243646203/bb94f84918967ac9c71d749ee94c/chrome_UGSsHKaZZV.png?expires=1731008700&signature=1d7984ffdf8f3e62ae8113c1a74f535c4fe2cbf38b28fbcbfc7e0837e40d96f9&req=dSIjFc96m4NfWvMW1HO4zW8il49iflW5%2FDd4DMqLrd35uD5Baer2AwZMId1A%0A9UvB%0A
Julian S.
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Thank you! This fixed it (and is also helping me learn as a new clay user)
Arturo O.
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Awesome, glad that helped! And of course, welcome to the community! :D Clay U is continuously improving so I'd definitely keep checking for new resources and tutorials to catch those finer details that could make the difference over time - https://clay.com/university Let me know if you run into any other issues!
Channeled
APP
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Julian S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: