Request for Help Accessing Clay Account After Rebranding and Domain Change

Hello - we recently rebranded and our email domain has switched over to the new domain, and have gotten locked out of my Clay account. Can someone reach out to help get us access back into our account

9 comments

Channeled
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Since you've changed your email domain, here are the steps you can try to regain access: 1. First, try the "forgot password" option on the login page - you'll receive a password reset email at the email address associated with your account. 2. If you no longer have access to the original email account associated with your Clay account, please note that regaining access may be challenging. This is because we need to verify account ownership through the registered email address for security purposes.If the password reset option doesn't work, you'll need to explicitly ask for human support in this conversation, as this situation may require manual verification of your account ownership. Source: Clay: Terms of Service
Michael D.
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Talk to a human
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Owen C.
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Hey Michael, thanks for reaching out about updating your email address. To help you with this change, I'll need: 1. The current email address on your account 2. The new email address you'd like to use Please note: If you've already created another account with the new email address, we'll need to delete that account first. Please confirm if this applies to your situation.
Michael D.
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Hi Owen C. thanks for reaching out. I replied to you in a direct message with the information to your questions above
Owen C.
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Awesome! I’ve updated the login. Since Clay's pricing is based on the workspace level rather than the user level, no other direct changes are needed. If your co-workers’ email addresses have changed, you can remove their old emails and re-invite them under your Team Settings in your Clay account. Let me know if you need any help or have questions. :)
Michael D.
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Awesome, thanks for the help Owen C.. I'm back in and updating the other users now
Owen C.
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Of course! Sounds good, let me know if theres anything we can help with. :)
Channeled
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Hi Michael D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: