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Troubleshooting Email Waterfall Validation & Save Errors

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Hi. Can someone help me with building a custom email waterfall with validation at each step? I believe I have the configuration correct, but for some reason the waterfall won't save - shows error "Failed to save waterfall". I'm attaching a few snaps from my configuration . Would like some help around what I am missing. Thanks in advance.

  • Avatar of Channeled
    Channeled
    APP
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    I apologize, but I don't have specific information about why your custom email waterfall is failing to save. However, I can provide some general insights about email waterfalls in Clay that might help you troubleshoot the issue. Clay's email waterfalls include validation as part of the process. By default, we use ZeroBounce for validation, but you can choose a different provider if needed. The waterfall runs through various providers, and the final validated emails appear in the last column of your table. To help diagnose the problem, could you please provide more details about the specific steps in your custom waterfall configuration? This information would help me better understand where the issue might be occurring.

  • Avatar of Bo (.
    Bo (.
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    Nikita - Do you mind sending the link (url) to the table so we can take a look?

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  • Avatar of Bo (.
    Bo (.
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    Hey, It looks like the email property might’ve been deleted — if you check inside the waterfall, that could be what’s blocking it from saving. Try making sure the email address is properly linked in the values section. If it’s still giving you trouble, you’ve got a couple of options: – Use the existing work email column and set it up with your preferred logic – Or manually add all the steps as separate columns and use formulas to connect them Let me know if you want help walking through either setup!

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  • Avatar of Nikita K.
    Nikita K.
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    Hi. I had actually mapped the emails (seemed to be correct to me) but was unable to save it which is why you do not see it on your end. Please refer to my screenshots in the first message. Thank you.

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Nikita thanks for reaching out, jumping in for Bo here, made a loom going over this. https://www.loom.com/share/2e3856b84f1e4cf9a27bcbe9d4a9507b?sid=65d715d0-660d-41c3-8840-48c6e10df28f

  • Avatar of Channeled
    Channeled
    APP
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