Assistance Needed: Login Issues and Troubleshooting Steps | Clay

Assistance Needed: Login Issues and Troubleshooting Steps

Clay S. Hey guys, having an issue with logging in Clay. What I've tried to fix it: clearing cache and cookies, reopening browser, relogging to google account, readding me as a team member (with admin permissions and w/o), tried to use forgot password (didn't use email+password login previously, but I don't get an email) Could you help me please?

18 comments

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It seems you're experiencing a persistent login issue. Here are some steps to try: 1. Confirm which login method you previously used (Google or email/password). 2. If you used email/password, try the "forgot password" option again. Make sure to check your spam folder for the reset email. 3. If you used Google sign-in, ensure you're using the correct Google account. 4. Try logging out completely and logging back in to refresh your session token. 5. If you still can't access your account, you may need human assistance to resolve this issue. Please click on "Talk to a person" to request further help from our support team.
Sources: Workspace administration documentation | Documentation | Clay University Clay | Login
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Did that answer your question?
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Ihor K.
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I also tried different browsers, it didn't help.
Ihor K.
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btw, looked for similar cases and want to notice that I don't have any other accounts
Daniel K.
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Hey there, thanks for reaching out! ☺️ You're using Google Auth Login with the email i.**********@riseapps.biz. I changed it to password login. Just login with your email and select "Forgot Password" to reset the password for your account. This will allow you to go and use a password login method from now on. Let me know if it works.
Ihor K.
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Hey Daniel K., thanks for your support. I could do it, even logged in, but after that "the same issue"
Daniel K.
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Thanks, could you share a screenshare video on your login process? Also, can you do a hard refresh for me? A hard refresh will clear the cache for the page that you're on and load the most recent version of the page. This can often resolve issues with outdated content or errors that have been fixed on the server side but are still being displayed due to cached data. Here are the steps you can follow depending on your operating system and browser: For Mac: ** Chrome/Firefox: Press Cmd + Shift + R ** Safari: Press Cmd + Option + R
For PC: * Chrome/Firefox/Microsoft Edge: Press Ctrl + F5
Ihor K.
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Tried both options for log in. Hard refreshed before both of them.
Ihor K.
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On Friday everything was fine and I didn't work there on weekend, so don't know what might cause it
Daniel K.
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Hey, I appreciate your patience! I’ve flagged this with our engineering team, as it looks like your email is linked to a past trial account, which may be causing the issue. In the meantime, would you be able to use your marketing email or an alternative email? I’d be happy to send an invite to that address so you can access your account. Let me know what works best!
Ihor K.
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Yeah, probably you're right. Thought we deleted that account with customer support, however, it may be alive 🙂 Sure, I found a way on how to work today, so take your time and looking forward to your feeback
Ihor K.
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Thanks for your help, Daniel K.
Daniel K.
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Hey, it was a bug on our side. Can you try to login again? Let me know if it works! Again, sorry for this!
Ihor K.
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everything is fine, thanks for your support 🙂
Daniel K.
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Perfect, glad to hear. Have a great one!
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Thank you so much for sharing your feedback Ihor K.!
Ihor K.
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Likewise, Dan