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Subscription was charged to the wrong payment method
Subscription was charged to the wrong payment method
To resolve a subscription charge made to the wrong payment method, you can update your payment information in your account settings. Here's how: 1. Click on your profile picture in the top-right corner and select "Settings". 2. Navigate to "Plans & billing" in the sidebar. 3. Click "Update credit card" to edit your payment method. 4. Enter the updated information for your preferred payment method. 5. Confirm your changes and click "Update". If you need to view your invoices or receipts, you can find them in the same "Plans and Billing" section. For any further assistance or if you need help with a refund, please don't hesitate to reach out to our support team.
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Vish C.··I did this last month and it still charged the wrong payment card
I apologize for the inconvenience. There could be a few reasons why this happened: 1. The payment method might not have been updated correctly. To ensure it's properly changed: • Go to Settings > Plans and Billing > Update Credit Card • Enter the verification code sent to you • Input your new card information and save 2. There might be a delay in processing the update. Sometimes, changes to billing information can take effect in the next billing cycle. 3. The old card might still be on file. Make sure to remove any outdated payment methods. If the issue persists after double-checking these steps, please reach out to our support team for further assistance. We'll be happy to investigate and resolve this for you.
Is that what you were looking for?
Anaum K.··Hello Vish! Thank you for reaching out! I just responded to your question in the other ticket. Please let me know if you have any other questions!
