Troubleshooting API Verify Issues with OpenAI Account

David C. · 2025-11-14T11:02:00.392Z

I keep on getting this API verify issue, despite the API key being correct, saying its connected in the settings and having a tier 4 openai account - any ideas?

Troubleshooting API Verify Issues with OpenAI Account | Clay

Clay Support
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Even with a Tier 4 account, this verification error usually means there's an issue with the API key itself. Try getting a fresh API key from OpenAI's platform and make sure you copy the entire key exactly - even one missing character can cause this error.
Also double-check that your API key has access to GPT-4 or GPT-4 Turbo models, as free-tier keys may not work even if your account shows as Tier 4. [1]
If you're still seeing the error after updating the key, let me know and we can dig deeper into this.
Clay Support
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Is that what you were looking for?
David C.
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I have done that and tested it with multiple API keys - all have the same issue
Clay Support
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Since you've tried multiple fresh API keys and still getting the verification error, this is likely a tier access issue. Even with a Tier 4 account, check your specific API usage limits at https://platform.openai.com/settings/organization/limits.
For ChatGPT columns, you need 30,000 TPM, and for Claygent you need 450,000 TPM (Tier 2 or higher). [1] Sometimes accounts show as Tier 4 but the API keys don't have the required rate limits.
If your limits look correct, try reaching out to OpenAI support directly as this could be an account-specific issue on their end.
Clay Support
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Did that answer your question?
Clay Support
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I’m sorry the issue with your API key verification is still unresolved. Would you like to provide more details about what you’re trying to achieve so I can assist you further?
David C.
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I have checked and I am within the limits and I have balance on my account
Clay Support
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Since you've verified your limits and balance, this could be an OpenAI platform issue. Try these steps:
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Generate a completely new API key from OpenAI's platform and delete the old one
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Check your API key permissions - ensure it has access to GPT-4/GPT-4 Turbo models specifically
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Verify your organization settings at https://platform.openai.com/settings/organization/limits
If the issue persists after trying a fresh key, this might be an account-specific problem on OpenAI's end that requires contacting OpenAI support directly. [1]
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Was that helpful?
Clay Support
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I’m sorry the API key verification issue is still causing trouble and I’m here to help if you need further assistance. Would you like to share more about what you’re trying to resolve or any other details so we can continue troubleshooting?
David C.
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the api has access to all the models
Clay Support
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Since you've confirmed model access, limits, and balance are all correct, this sounds like an OpenAI platform issue on their end. Try deleting your current API key completely and generating a brand new one from scratch at https://platform.openai.com/account/api-keys.
If a fresh key still doesn't work, you'll need to contact OpenAI support directly as this appears to be an account-specific issue on their platform that we can't resolve from Clay's side. [1]
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Was that helpful?
David C.
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i've done that
Clay Support
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I’m sorry the API key verification issue is still unresolved and understand how frustrating this must be. Would you like to provide more details about what you’re trying to achieve so I can assist you further?

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