Issue with HG Insights Table Input Affecting US Company Filter

hello team - i needed some help, this is regarding HG insights table, i typed on United states in this table as location and as soon as i hit enter to add US in the filter, it automatically started the table, and it did not take only US companies into account which led to it wasting thousands of our credits. (more details in the thread)

9 comments

Channeled
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I apologize for the confusion you experienced. The issue might have occurred due to how the location filter works in the HG Insights table. When using the "Allowed locations" filter, you can input geopolitical names, continents, subcontinents, countries, states, provinces, or cities. To ensure you're only getting US companies, try these steps: 1. Double-check that you've entered "United States" correctly in the "Allowed locations" field. 2. Use the preview feature before running the full search to verify the results match your criteria. 3. Consider using additional filters like "State Name" to further narrow down to specific US states if needed. If the issue persists, it may be helpful to reach out to our support team for further assistance. They can investigate why the filter didn't work as expected and help prevent future credit waste.
Sources: HG Insights integration overview | Documentation | Clay University Find Companies [Clay 101] NEW COPY - Clay University
Channeled
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Did that answer your question?
Channeled
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Manav S.
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Here is the table link: https://app.clay.com/workspaces/353983/tables/t_bwsVwqac6ucA/views/gv_yDzhbNg2X5HK i wanted to delete this table and redeem my clay credits instead, it sent out 272 accounts to me. (272*8=2176 credits) really needed to use them for another campaign for this week, and i cannot buy more credits since the budget is already exceeded
Stefano
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Hi Manav, unfortunately once credits have been used to create a table, we will not be able to reimburse them as the information has already been retrieved. I am sorry I could not help, but let me know if there is anything else I can do.
Manav S.
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Stefano the fault was actually not mine, i hit united states and it still went for worldwide customers, HG insights had a bug that day, i also had a compliant before this one regarding HG insights bug, and they helped me by reimbursing it, i just could not let you guys know about this again since that day because i got caught up with other tasks
Stefano
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Understood Manav. Sorry about the misunderstanding I will proceed to reimburse you the 2100 credits. Thank you for the clarification. The refund has been issued and should reflect on your end shortly. Let me know if there is anything else I can help you with.
Manav S.
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thank you for understanding!
Channeled
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Hi Manav S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: