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Can You Downgrade and Get Refunded After Switching to Annual Plan? | Clay

Can You Downgrade and Get Refunded After Switching to Annual Plan?

·Nov 10, 2025 04:05 PM·

Thinking about switching to an annual plan - If I get an annual plan can I downgrade and get refunded?

8 comments

· Sorted by Oldest

Clay Support
APP
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I understand your question about downgrading and refunds. I’m connecting you to a human agent who can provide detailed assistance on this.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Nathen H.
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to be more specific can i downgrade from the 1800/month annual plan to the 1350/month annual plan, or 1350/month down to a lower plan
Ashwin D.
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Hey Nathen - thank you for reaching out. You definitely can downgrade from one plan to another, but here are some things to consider before doing so:
1.
Your current plan continues to run until the end of your billing cycle
2.
You keep full access to all your current plan's features and credits during this time
3.
The downgrade automatically takes effect at the start of your next billing cycle
Here are the steps to downgrade your plan:
1.
Go into your account settings.
2.
Click on the "Plan and Billing" section.
3.
Select "Plan Options" and "Switch Plan"
4.
Now select what plan you want to change to.
I hope this make sense :))
Nathen H.
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yup makes sense - so the annual plan is still billed monthly?
Nathen H.
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so we can downgrade before the full year if need be correct?
Ashwin D.
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Unfortunately, you would have to pay for the entire annual plan up front.
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!