Troubleshooting Stuck Waterfall Queues and Fluctuating Credits

Is this normal? I have a waterfall that’s been queued and my credits are fluctuating, but there’s no results being rendered. Seems frozen. I also refreshed on several occasions

11 comments

Channeled
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This issue typically happens when a column was changed multiple times, updated, or if the run was stopped midway. For waterfall columns stuck in "Queued" status, try performing a hard refresh (Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac). If that doesn't work, create a new column by duplicating the current one and run it on the rows that are still queued. You can filter for rows where the current column "is empty, " then run the waterfall on those rows.
Saman I.
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But what happens to my credits that are constantly fluctuating?
Channeled
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When a waterfall is running, your credits may fluctuate because Clay only charges for providers that successfully find data. If a provider doesn't return valid data, those credits are refunded to your account. The fluctuation you're seeing is likely the system attempting to find data through different providers in your waterfall sequence, with credits being charged and refunded as it progresses. For your stuck "Queued" waterfall, try a hard refresh (Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac) to resolve the issue.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Credits | Documentation | Clay University Enrich People (Waterfalls) [CRM Enrichment] - Clay University
Saman I.
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The credirs keep going down, I had about 14K to begin with, but no results were rendered
Saman I.
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I also just reset it and nothing happened
Channeled
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When a waterfall is running, your credits may fluctuate as Clay attempts to find data through different providers in your sequence. Credits are charged for each attempt, but should be refunded for providers that don't return valid data. For your stuck "Queued" waterfall, try creating a new column by duplicating the current one and running it only on the rows that are still queued. You can filter for rows where the current column "is empty" to target just those rows. If you continue to see credits decreasing without results, please request human assistance by clicking on "Talk to a person."
Sources: Waterfall Enrich Companies (Waterfalls) [Clay 101] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Saman I.
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https://app.clay.com/workspaces/238061/workbooks/wb_0sxo06okuqAWRXT5jde/tables/t_0sxo3i5nycw4ox9BJUx/views/gv_0sxo3i5j5PCtqiCX2Wk
Saman I.
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My account crashed out
Gabe E.
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Hi Saman! Sorry you had this issue here. Let me take a closer look.
Gabe E.
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It looks like you had other recurring tables that may have drawn down your credits, like this "One-Time Tasks" table for 14,000 credits.
Gabe E.
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I'm looking at the waterfall now, and it seems to have pulled results. Is this working as you expected now? Please let me know how else I can help here or if there are other issues! Gabe
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Troubleshooting Stuck Waterfall Queues and Fluctuating Credits | Clay