Issue with Credit Usage After Plan Renewal – Need Support Chat

When your plan renews, there may be a 1-2 hour delay before credits appear in your account due to transaction processing times. This delay occurs because our card provider needs time to process transactions - for example, credits from a 12 PM renewal may appear around 1 PM. If you continue to experience issues after this 1-2 hour processing window, please request human assistance by clicking on "Talk to a person."

Sources: Running Out of Credits Credits | Documentation | Clay University

Hi Edmund, thanks for reaching out and happy to take a look for you! Let me go into admin.

Hi Edmund, thanks for reaching out! When credits rollover every month, there is a cap of 2x the monthly plan limit, so this could be one potential explanation. But I would love to go into admin and check the credit usage. For the edmundgcarroll@gmail.com account, it looks like this account has been on the starter plan, and there hasn't been any credit usage. Do you mind sharing if the account you are referring to is with the email edmundgcarroll@gmail.com? Thank you!