Clay Icon
Join the Community
02 Support

11 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    If you need assistance with your issue, you can: 1. Chat with us directly through this conversation by asking for a human agent 2. Send an email to support@clay.com For the best assistance, please provide specific details about the issue you're experiencing with the attachments.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Did that answer your question?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Looks like you're still looking for help.

    If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

  • Avatar of Andreas W.
    Andreas W.
    ·
    ·

    should run up to about 40,000

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    Hey Andreas,

    I'm looking into this error with the search function. It's a bug our team is currently investigating.

    In the meantime, try changing the search parameters and running it again. This issue typically happens when there's a timeout or when our system has trouble processing that particular search.

    I'll keep you updated on our progress. Let me know if you need any other help!

  • Avatar of Andreas W.
    Andreas W.
    ·
    ·

    Hi Bo - this was unfortunate. Now all the companies are in there, but even though I had the rows limited to 1000, the Claygent ran on the who table.

  • Avatar of Andreas W.
    Andreas W.
    ·
    ·

    43000 rows instead of 1000

  • Avatar of Andreas W.
    Andreas W.
    ·
    ·

    Wasn’t super expensive, it was only a 4o mini but that could have gone very wrong in a table with more enrichments

  • Avatar of Stefano
    Stefano
    ·
    ·

    Hi Andreas, thank you for reaching out. Sorry about this inconvenience. I am happy to refund you Clay credits for this action. How many credits did you lose in this enrichment?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.