Help?

Help? | Clay

11 comments

· Sorted by Oldest

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APP
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If you need assistance with your issue, you can: 1. Chat with us directly through this conversation by asking for a human agent 2. Send an email to support@clay.com For the best assistance, please provide specific details about the issue you're experiencing with the attachments.
Source: Go to Parent Column
Channeled
APP
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Did that answer your question?
Andreas Wernicke
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https://app.clay.com/workspaces/282401/workbooks/wb_EdNhNsJytRUY/tables/t_TvmaYyw6t9wc/views/gv_t2A88E5fdtvX
Channeled
APP
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Andreas Wernicke
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should run up to about 40,000
Bo (Clay)
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Hey Andreas,
I'm looking into this error with the search function. It's a bug our team is currently investigating.
In the meantime, try changing the search parameters and running it again. This issue typically happens when there's a timeout or when our system has trouble processing that particular search.
I'll keep you updated on our progress. Let me know if you need any other help!
Andreas Wernicke
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Hi Bo - this was unfortunate. Now all the companies are in there, but even though I had the rows limited to 1000, the Claygent ran on the who table.
Andreas Wernicke
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43000 rows instead of 1000
Andreas Wernicke
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Wasn’t super expensive, it was only a 4o mini but that could have gone very wrong in a table with more enrichments
Stefano (Clay)
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Hi Andreas, thank you for reaching out. Sorry about this inconvenience. I am happy to refund you Clay credits for this action. How many credits did you lose in this enrichment?
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
If you need assistance with your issue, you can: 1. Chat with us directly through this conversation by asking for a human agent 2. Send an email to support@clay.com For the best assistance, please provide specific details about the issue you're experiencing with the attachments.
Source: Go to Parent Column
Channeled
APP
·
·
Did that answer your question?
Andreas Wernicke
·
·
https://app.clay.com/workspaces/282401/workbooks/wb_EdNhNsJytRUY/tables/t_TvmaYyw6t9wc/views/gv_t2A88E5fdtvX
Channeled
APP
·
·
Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Andreas Wernicke
·
·
should run up to about 40,000
Bo (Clay)
·
·
Hey Andreas,
I'm looking into this error with the search function. It's a bug our team is currently investigating.
In the meantime, try changing the search parameters and running it again. This issue typically happens when there's a timeout or when our system has trouble processing that particular search.
I'll keep you updated on our progress. Let me know if you need any other help!
Andreas Wernicke
·
·
Hi Bo - this was unfortunate. Now all the companies are in there, but even though I had the rows limited to 1000, the Claygent ran on the who table.
Andreas Wernicke
·
·
43000 rows instead of 1000
Andreas Wernicke
·
·
Wasn’t super expensive, it was only a 4o mini but that could have gone very wrong in a table with more enrichments
Stefano (Clay)
·
·
Hi Andreas, thank you for reaching out. Sorry about this inconvenience. I am happy to refund you Clay credits for this action. How many credits did you lose in this enrichment?
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.