Claygent Prompt Stuck on AWAITING_CALLBACK Status – Support Needed
Hi. I have claygent prompt column that's stuck. When I try to run 10 rows it just go through the iterations but never comes up with an output. Also, when I put "test on 5 rows" in the prompt I am able to see the correct output. Been stuck for about 15-20mins. Here is what Sculptor is tellming me: The status shows 10 rows stuck in "AWAITING_CALLBACK" status, which is different from what you described ("orchestrating, moulding"). This status means:
The runs were sent to your OpenAI API successfully
Clay is waiting for a response back from OpenAI
But OpenAI hasn't returned the results yet (or the callback got lost)
This is definitely a backend issue - either:
- 1.
OpenAI is taking unusually long to respond to these specific requests
- 2.
The callback mechanism between OpenAI and Clay got stuck
- 3.
There's a timeout issue with the API connection
Since test runs work fine but actual runs get stuck in AWAITING_CALLBACK, this points to a specific bug with how the production runs are being processed vs test runs. The support team needs to investigate this - they can check the backend logs to see what's happening with those API calls and potentially manually clear the stuck runs.
