Issues with FIND EMAILS: Callbacks and Bad Request Errors | Clay

Issues with FIND EMAILS: Callbacks and Bad Request Errors

Why do we always get awaiting for call back, error, bad request when we run FIND EMAILS. It'll run only a few rows and then the rest goes bad. It's been going on for weeks already. Nothing gets resolved. https://app.clay.com/workspaces/48646/tables/t_0svb6yx3nSnFuNjse95/views/gv_3yPJvmpwtFE2

7 comments

Channeled
APP
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There are a few potential reasons for these errors when running FIND EMAILS: 1. API credits may have run out. If so, you'll need to purchase additional credits from your email verification provider. 2. Browser cache issues could be causing persistent error messages. Try clearing your browser cache and refreshing the view. To resolve the issue: 1. Check if you need to add more API credits. 2. Clear your browser cache and refresh the page. 3. Re-run the email finder for failed attempts using the "Run all rows that haven't run or have errors" option in your first waterfall column. If these steps don't resolve the problem, you may need further assistance. Click on "Talk to a person" to request human support for more detailed troubleshooting.
K
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Already tried removing Icypeas as advised because it was causing a lot of "Awaiting call backs" now there's never ending errors. I already cleared my cache. still the same.
Owen C.
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Hey Kirshia, thanks for reaching out! Sorry about that — could you let me know which table or column you’re seeing this in? I checked on my end but couldn’t find it. Typically, when you see “Awaiting Callback,” it means the provider is still processing the data, and it can sometimes take a few hours/day depending on their setup. Let me know and I’ll help you sort it out!
K
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Owen C. FIND WORK EMAIL WATERFALL IS NOT WORKING ON OUR TABLE.
K
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https://app.clay.com/workspaces/48646/tables/t_0svb6yx3nSnFuNjse95/views/gv_3yPJvmpwtFE2
K
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All of the providers seems to be not working our table. Kindly fix
LuisArturo
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Hey there Kirshia thanks for reaching out, sorry for the delay here, made a loom going over what is causing the issues with the email waterfall: https://www.loom.com/share/4ccc219820824072bad64a231835a2e6?sid=f9d00a57-82ec-4936-9a6f-2a6dfb50d172