Assistance Needed: New Team Member Unable to Signup for Clay

·Dec 09, 2025 06:24 PM·

hello one of my team member is new on clay and he is trying to signup of clay via his work email it says invalid email? anyone who can help him create a account for himself

21 comments

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Clay Support
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Your team member can create their own trial account directly. If they're getting an "invalid email" error during signup, they should try using a different browser or clearing their cache first. [1]
Alternatively, you can invite them to your workspace by going to "Workspace Settings" in the top left corner of your Clay app and sending them an invitation. [2]
Before we explore other options, I'd recommend trying our built-in AI tool called Sculptor (available in the top-right corner) to help set up their account or troubleshoot the signup process. Let me know if Sculptor helps resolve the issue!
Clay Support
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Is that what you were looking for?
Rohail k.
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connect me to an agent
Clay Support
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I’ll connect you to one of my teammates who can help further. Please hold on a moment.
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Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Rohail k.
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??
Rohail k.
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Clay S.
Anthony
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Rohail k. did you find a solution?
Hari K.
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Hey there! When he goes to create the account what is the exact message he is seeing? Is the email getting blocked or is it getting marked as completely invalid?
Umer T.
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i am getting the same "invalid email"
Hari K.
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Could you send over a screenshot of what you see?
Umer T.
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Hari K.
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What is the email used as the input here?
Umer T.
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charlotte@ndisyncpartner.com
Abdul W.
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Hey! Facing same issue couldn't sign up with my yahoo mail