hello one of my team member is new on clay and he is trying to signup of clay via his work email it says invalid email? anyone who can help him create a account for himself
Your team member can create their own trial account directly. If they're getting an "invalid email" error during signup, they should try using a different browser or clearing their cache first. [1]
Alternatively, you can invite them to your workspace by going to "Workspace Settings" in the top left corner of your Clay app and sending them an invitation. [2]
Before we explore other options, I'd recommend trying our built-in AI tool called Sculptor (available in the top-right corner) to help set up their account or troubleshoot the signup process. Let me know if Sculptor helps resolve the issue!
Hey there! When he goes to create the account what is the exact message he is seeing? Is the email getting blocked or is it getting marked as completely invalid?