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Claygent Tool Stuck on Queued - Need Help Troubleshooting

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hey guys - my claygent is stuck on a table and no matter what i do it's always "Queued.."

  • Avatar of Nir B.
    Nir B.
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    claygent-neon is frozen - i've tried rebooting countless times

  • Avatar of Channeled
    Channeled
    APP
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    ๐Ÿ‘‹ Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Bruno R.
    Bruno R.
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    Hi Nir, thanks for reaching out. Taking a look at this now.

  • Avatar of Nir B.
    Nir B.
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    thanks Bruno R. much appreciated

  • Avatar of Bruno R.
    Bruno R.
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    Hi Nir, looks like you're trying to enrich over 40k leads. The average time we have recorded for Claygent runs is between 10 and 20 seconds batched over 60 rows, so this task will likely take around 2 hours to process. I hope this was helpful. If there's anything else I can assist you with, please let me know!

  • Avatar of Nir B.
    Nir B.
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    i am but any time i run it nothing happens

  • Avatar of Nir B.
    Nir B.
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    it was on ALL of last night

  • Avatar of Nir B.
    Nir B.
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    it did nothing - just stayed in a queued state

  • Avatar of Bruno R.
    Bruno R.
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    Depending on the complexity of the task this may take longer than 20 seconds - rather than re-running the same column I suggest that you run the Claygent column once, and check to see if there is steady process on the runs. That being said, I think there does not seem to be much progress on the lead list you're enriching here - I've escalated this over to our engineering team and we'll let you know as soon as we know more!

  • Avatar of Nir B.
    Nir B.
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    thanks i did what you said last night and left it for 10 hours and nothing happened

  • Avatar of Bo (.
    Bo (.
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    Yep - We flagged this to our team, will get back to you here Nir! :)

  • Avatar of Nir B.
    Nir B.
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    thanks Bo!

  • Avatar of Nir B.
    Nir B.
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    just wanna mention that this hasn't been resolved yet - table still isn't enriching. I want to use up all my clay credits this month on this job before i lose them

  • Avatar of Nir B.
    Nir B.
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    Bo (. any ETA on this?

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Nir thanks for reaching out, currently there is no ETA for this however have asked the team to take a look into it

  • Avatar of Nir B.
    Nir B.
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    ok but i am going to run out my credits this month and lose them if i can't use them on this job

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Nir we can refund you the credits if this does not get addressed in time so you do not have to worry about not having enough credits to finish your job