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Request for One-Time Bulk Credit Purchase for TAM Exercise
Hi there, we’re doing a TAM exercise and need way more credits than the maximum allowed to purchase for a month. Can we purchase a one time bulk amount for this exercise?
You can purchase additional credits through credit top-ups directly from your billing modal. These credits will be added to your balance instantly without changing your plan or billing cycle.To purchase additional credits: 1. Go to Workspace Settings > Plans and Billing > Purchase Credits 2. Select the amount needed and click ContinueIf you have a monthly subscription, keep in mind that unused credits will roll over and accumulate up to 2x your plan's credit limit. For annual plans, you receive all credits upfront and can use them however and whenever you'd like throughout the year. Sources: Running Out of Credits How can I get more credits if I run out? - FAQ | Clay.com FAQ | Clay.com
Zach T.··Human
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
- Zach T.··
WE already maxed that out
- Zach T.··
Someone on the website gave me the contact of a person but they’re out unil 1/6 and want to do this before
Anaum K.··Hello Zach! Thank you for reaching out! Could you let us know how many credits you’ll need for your TAM exercise? While we’ll do our best to accommodate your request, it might be a bit challenging to get this processed today or tomorrow due to the holiday. Would it be okay if we arrange this for you on Thursday? I’d be happy to connect you with someone who can help further—please let me know!
- Zach T.··
We want to do like 200k but potentially purchase more on top
- Anaum K.··
Thanks for sharing that, Zach! Just to confirm, would it be okay if we process this for you on Thursday? Let me know if that works, and I’ll make sure to get everything lined up for you!
- Zach T.··
Yeah that works
- Zach T.··
Actually 250k please
- Anaum K.··
Awesome! I’ll have someone from our team reach out to you on Thursday to get this set up for you. Wishing you a very Happy New Year! Let us know if there’s anything else we can help with in the meantime! 🎉
- Zach T.··
Perfect. Would be great to talk to someone to see if I’m using the integrations, data sources and ai appropriately and getting the most out of my credits. Any product experts I could talk to thursday?
- Anaum K.··
Absolutely! Our support team would be happy to help answer any questions you have and make sure you’re getting the most out of your integrations, data sources, and AI.
- Zach T.··
Okay sweet have someone reach out as well. Email is best but I’ll check slack too
- Zach T.··
Have a happy ny as well!
- Anaum K.··
Thank you so much! I’ll note that down and make sure someone reaches out to you via email on Thursday. 😊
- Anaum K.··
Hi Zach! Just following up to let you know that you should expect an email from our GTM engineer, Sabrina, today about the bulk credit purchase.
- Anaum K.··
Thank you for letting me know! Sabrina should be reaching out to you shortly. Please let me know if you don’t hear from her soon, and I’ll follow up!