Assistance Needed for Salesforce Webhook People Search Issue

Hi there, Can someone assist with People Search? We want to run it using a Webhook within a Salesforce-managed package. When the webhook is triggered, the record starts running People Search, but it does not return new records. Instead, it displays 'People Search Updated' without adding new records to the separate People Search table. It only works when we manually go to the People Search source and click 'Update Table.' "Auto-update" and "Enable Automatic People Search Updates" options are enabled

5 comments

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To resolve the issue with People Search not returning new records via a webhook in a Salesforce-managed package, consider the following: 1. Webhook implementation: Ensure your custom workflow and Apex code are correctly set up to link your table to Salesforce via the webhook. 2. Search limits: Check if you've reached the maximum number of search results for the companies in question. Each search source has a limit on the number of results that can be pulled into a table. 3. Auto-update functionality: While auto-update is enabled, it may not trigger new searches for companies that have reached their contact limit. 4. Manual update: As a workaround, you might need to manually update the search by editing the source for specific companies. To better assist you, could you provide more details about your webhook implementation and any error messages you're receiving?
Sources: Find People [Clay 101] - Clay University Salesforce [Clay 101] - Clay University
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Stas
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https://app.clay.com/workspaces/432702/workbooks/wb_g74VY9sSWGNn/tables/t_wQxSyFv8AUKP/views/gv_8GyQ2R35fcH7
LuisArturo
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Hey there Stas thanks for reaching out, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
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Assistance Needed for Salesforce Webhook People Search Issue | Clay