Airtable Connection Issues: Small Lookup Calls Timing Out

Hi there, is there something going on with the airtable connection? even when I run small lookup calls, it's timing out.

11 comments

Dominick C.
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https://app.clay.com/workspaces/206908/workbooks/wb_HDCxbHP8RJgT/tables/t_i34MVgoMNV75/views/gv_VdAi8XD9jxtF
Dominick C.
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CC Chris S.
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For lookup calls timing out with Airtable, here are some troubleshooting steps you can try: 1. Break down your lookup requests into smaller batches to improve processing time 2. Verify that: • Your Airtable account has the correct access permissions to the bases you're trying to connect • Your linked Airtable account is properly connected in Settings > Connections 3. Check your: • Network connection stability • API usage limits and quotasIf the issue persists after trying these steps, you may want to request human support for further investigation. Sources: Airtable integration overview | Documentation | Clay University Lookup Record with Airtable
Dominick C.
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talk to a human
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Dominick C.
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https://app.clay.com/workspaces/206908/workbooks/wb_HDCxbHP8RJgT/tables/t_i34MVgoMNV75/views/gv_VdAi8XD9jxtF
Dominick C.
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usually it's like 400 calls per minute where it craps out and it's a different message, so I'm not sure what's happening here.
Dominick C.
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Also, the update record function is working totally fine
Dominick C.
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It's just the lookup record that is having a problem
Mark L.
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Hi Dominick, thanks for raising this. I'm not seeing any systemic issues reported by them – https://status.airtable.com/ – and I also see that the most recent lookups are have resolved okay. I retried a few – rows 30,32,33 – and from checking in our logs, I see it took 20-23 seconds for Airtable to report back after the initial request. I'm not seeing any explicit messages back from them, nothing related to throttling, but not seeing evidence of Clay misbehavior here, either. The wait period is in that time after Clay makes the request, and before it receives the data back. I see all three of the tables in that workbook have lookups, but I'm not sure about others in your workspace. Do you these pretty often elsewhere? I wonder if it's a high-volume moment, and Airtable is taking a while to process them all.
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Hi Dominick C.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Airtable Connection Issues: Small Lookup Calls Timing Out | Clay