Clay Icon
Join the Community
02 Support

Referral Credits Not Showing Up, Need Assistance

Avatar of Curtis K.Curtis K.
·
·

Hello — I recently signed up through a referral but neither of our referral credits are showing. Please advise 🙏🏼

21 comments

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    I can provide both his information as well as mine. I didn’t realize I had to use his link to set up my account, I thought there would be a place for me to put in an affiliate code at checkout. 😞 Can you please help us with this?

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    I put his name and organization in as the referral source when I signed up, but it was just me writing it in. It obviously didn’t connect.

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Hi, thanks for getting in touch! was the referral to both have 3000 credits? can you provide the name of the person?

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    Thanks Juan P. Yes. Reyhan Kahn

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    I think I added all of his info in when I signed up but I realize now I was supposed to just use his link 🤷🏻‍♂️ 🤦🏻‍♂️

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Ok Curtis, the team is aware of this, will sort it as soon as possible

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    Thank you Juan P. 🙌🏼

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    Here was my friend’s referral link: https://clay.com/?via=a2429d

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Hey Curtis! Happy to check it out. Could you share your email and the other person's email with me or a link to any table you may have created? Also, to confirm, did you sign up with a paid account or just created your workspace with the link? People are required to subscribe to a paid account to redeem this.

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    Paid

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    Both of us are paid

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    my email: curtis@bluecastle.agency

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·
  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    (pretty sure that would have been the one he used)

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    thanks!! taking a look

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    There we go, just added them to both accounts now. Not sure if the link failed or something at the time when you redeemed it but will keep an eye out for that.

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    Thanks Arturo O.

  • Avatar of Curtis K.
    Curtis K.
    ·
    ·

    Arturo O. I also had someone use my referral link. Not sure if they’ve gone paid yet but I was curious as to how it worked. His name is Sam Sami. He mentioned that it told him something about 20% of the revenue vs. credits… is this correct?

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Well, we have an affiliate program which is different, clay.com/affiliates. So that may be it