Referral Credits Not Showing Up, Need Assistance

Curtis K.

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Hello — I recently signed up through a referral but neither of our referral credits are showing. Please advise 🙏🏼

21 comments

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Clay Team
APP
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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Curtis K.
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I can provide both his information as well as mine. I didn’t realize I had to use his link to set up my account, I thought there would be a place for me to put in an affiliate code at checkout. 😞 Can you please help us with this?
Curtis K.
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I put his name and organization in as the referral source when I signed up, but it was just me writing it in. It obviously didn’t connect.
Clay Team
APP
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Hi, thanks for getting in touch! was the referral to both have 3000 credits? can you provide the name of the person?
Curtis K.
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Thanks Juan P. Yes. Reyhan Kahn
Curtis K.
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I think I added all of his info in when I signed up but I realize now I was supposed to just use his link 🤷🏻‍♂️ 🤦🏻‍♂️
Clay Team
APP
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Ok Curtis, the team is aware of this, will sort it as soon as possible
Curtis K.
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Thank you Juan P. 🙌🏼
Curtis K.
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Here was my friend’s referral link: https://clay.com/?via=a2429d
Clay Team
APP
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Hey Curtis! Happy to check it out. Could you share your email and the other person's email with me or a link to any table you may have created? Also, to confirm, did you sign up with a paid account or just created your workspace with the link? People are required to subscribe to a paid account to redeem this.
Curtis K.
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https://app.clay.com/workspaces/217869/tables/t_7MZA8IVTR1RP/views/gv_Xg228yvchELO
Curtis K.
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Paid
Curtis K.
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Both of us are paid
Curtis K.
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my email: curtis@bluecastle.agency
Curtis K.
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his email: reyhan@theagencyblueprint.com