Referral Credits Not Showing Up, Need Assistance

Curtis K.

Hello — I recently signed up through a referral but neither of our referral credits are showing. Please advise 🙏🏼

21 comments

Clay Team
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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Curtis K.
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I can provide both his information as well as mine. I didn’t realize I had to use his link to set up my account, I thought there would be a place for me to put in an affiliate code at checkout. 😞 Can you please help us with this?
Curtis K.
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I put his name and organization in as the referral source when I signed up, but it was just me writing it in. It obviously didn’t connect.
Clay Team
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Hi, thanks for getting in touch! was the referral to both have 3000 credits? can you provide the name of the person?
Curtis K.
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Thanks Juan P. Yes. Reyhan Kahn
Curtis K.
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I think I added all of his info in when I signed up but I realize now I was supposed to just use his link 🤷🏻‍♂️ 🤦🏻‍♂️
Clay Team
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Ok Curtis, the team is aware of this, will sort it as soon as possible
Curtis K.
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Thank you Juan P. 🙌🏼
Curtis K.
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Here was my friend’s referral link: https://clay.com/?via=a2429d
Clay Team
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Hey Curtis! Happy to check it out. Could you share your email and the other person's email with me or a link to any table you may have created? Also, to confirm, did you sign up with a paid account or just created your workspace with the link? People are required to subscribe to a paid account to redeem this.
Curtis K.
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https://app.clay.com/workspaces/217869/tables/t_7MZA8IVTR1RP/views/gv_Xg228yvchELO
Curtis K.
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Paid
Curtis K.
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Both of us are paid
Curtis K.
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my email: curtis@bluecastle.agency
Curtis K.
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his email: reyhan@theagencyblueprint.com
Curtis K.
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(pretty sure that would have been the one he used)
Clay Team
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thanks!! taking a look
Clay Team
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There we go, just added them to both accounts now. Not sure if the link failed or something at the time when you redeemed it but will keep an eye out for that.
Curtis K.
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Thanks Arturo O.
Curtis K.
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Arturo O. I also had someone use my referral link. Not sure if they’ve gone paid yet but I was curious as to how it worked. His name is Sam Sami. He mentioned that it told him something about 20% of the revenue vs. credits… is this correct?
Clay Team
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Well, we have an affiliate program which is different, clay.com/affiliates. So that may be it