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Google Workspace Domain Change: SSO and Password Recovery Issues

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Hey. My Google Workspace Domain has changed. The SSO doesn't work and I don't get an email with the "password forgotten" feature.

Google Workspace Domain Change: SSO and Password Recovery Issues | Clay

5 comments

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Since your Google Workspace domain has changed, you'll need to update your login credentials. Here's what you can do: 1. For password reset: • Go to Settings > Account • Open the Security tab under Your profile • Click "Change password" to receive a magic link at your registered email address • Follow the instructions in the email to update your passwordNote: The password reset option is only available if you originally signed up with a password rather than through Google/SSO authentication.For SSO issues with your changed Google Workspace domain, you'll need assistance from our support team since this requires backend configuration. Please explicitly ask for a human agent in this conversation to help resolve your SSO access. Source: Workspace administration documentation | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Niklas Tch
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I cannot sign in bro 😄 How should I go to Settings 😄
Tanvi (Clay)
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Hi Niklas, thanks for reaching out! Your login is currently set to Google SSO which is why the forgot password option is not working for you. Happy to change the email associated with your account to the new domain if you'd like or switch your login method to password. Let me know what you prefer!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.