Troubleshooting Missing Related Fields in Salesforce Cases

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I can't see all the related fields from a case in salesforce and I have all permissions

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The data you can access in Clay from Salesforce is scoped to the OAuth user who created the connection, not your personal Salesforce permissions. Clay can only pull fields and objects that are accessible to the specific OAuth user account used to establish the Salesforce connection. If you're missing case-related fields, the OAuth user may not have access to those specific fields or objects. To resolve this, you can create a permission set in Salesforce that grants the OAuth user access to the missing case fields, or have someone with broader permissions recreate the Clay-Salesforce connection.
Sources: FAQ: What permissions and scope do I need for the Salesforce enrichment? Salesforce integration overview | Documentation | Clay University Salesforce integration overview | Documentation | Clay University
Channeled
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