Troubleshooting Data Issues with Client's Webhook Integration

Hi Clay team, we’re having trouble receiving data from our client’s webhook. We’re getting data from usefathom.com with our client’s custom webhook that will be passed to our Clay table. Would appreciate a support on this one. Happy to hop on a call too, to further explain the problem. cc: Hussain H.

10 comments

Stefano
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Hi Jerico, thank you for reaching out. Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1731081600&signature=cf666de94a429498fd19d2a09a0c0f93a665c3f248fa6fd0cd4b6d0ddf979fd4&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSr8DpYQ2BKsam%2FhVPtOmA%3D%3D%0A
Jerico d.
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Hi Stefano You can see it here https://app.clay.com/workspaces/177872/workbooks/wb_JKVrSt4p49hj/tables/t_6w8ejBnAtEhd/views/gv_QbAq7YtQJWmi
Stefano
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Hi Jerico, thank you for sending this over. In order to help you, I have a couple of follow-up questions. Could you please further clarify what the issue is? Are you not seeing some columns you wanted to export from the webhook, or are there rows (information) that are present in the webhook and that you do not see in the Clay table?
Jerico d.
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The issue is we’re not receiving data automatically. What we only received was the manual inputs to test it.
LuisArturo
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Hey there Jerico thanks for reaching out, jumping in for Stefano here, to give a more detailed explanation for Clays Webhooks, these webhooks will only pull records that were added to a page after the Webhook is connected. Any data that existed before it will not be pulled. In order to pull this existing data into Clay you can either use a Web scrapper or use an HTTP API integration to pull the data into a Clay table. Going to include some documentation for the HTTP API feature in Clay. HTTP API with Clay | Clay Help Center
Channeled
APP
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Jerico d.
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Will try to see if this can help please keep this open for 2 more days and I will get back to it.
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Hussain H.
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Jerico d. please follow up on this
Hussain H.
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Oh just saw ur reply - all good Jerico d.
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Channeled
APP
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Hi Jerico d.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: