Issues with Clay University Login and Progress Tracking

Chris A. · 2025-10-16 18:28:41.49362+00

Hello - I currently have login access to my mentors Clay plan, but every time I login to use Clay University, it fails. It won't track my progress or show where I left off. Is there any explanation for why it's logging me out? It essentially asks for a login in, then sends me to my Clay workspace. It's frustrating as a learner to not visibly see my progress or where I left off. Ty!

Issues with Clay University Login and Progress Tracking | Clay

10 comments

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Clay Support
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Try these steps to resolve the session issue:
1.
Log out of your Clay account
2.
Hard refresh your browser: • Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • PC: Press Ctrl + F5
3.
Log back in and try accessing Clay University again
If the issue continues, try using an incognito/private browser window.
This should refresh your session token and resolve the login loop you're experiencing.
If these steps don't resolve the issue, click Talk to a person for further assistance.
Clay Support
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Did that answer your question?
Chris A.
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let me see
Clay Support
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Take your time to check it out. Let me know if you need any more help or if the issue persists.
Chris A.
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neither of your suggestions were successful. I'm still experiencing the loop. Are you certain progress can be tracked in Clay University?
Clay Support
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I'm sorry for the trouble you're experiencing with Clay University. I'll connect you to a human agent who can assist you further.
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Chris A.
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ty. It's not a table issue. So i'll wait to here from someone
Nicole G.
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Hi Chris,
Thanks for reaching out to support. I've gone ahead and reached out to the team regarding this issue, I will keep you in the loop with next steps as I have them :)
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!