Hello - I currently have login access to my mentors Clay plan, but every time I login to use Clay University, it fails. It won't track my progress or show where I left off. Is there any explanation for why it's logging me out? It essentially asks for a login in, then sends me to my Clay workspace. It's frustrating as a learner to not visibly see my progress or where I left off. Ty!
Try these steps to resolve the session issue:
Log out of your Clay account
Hard refresh your browser: • Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • PC: Press Ctrl + F5
Log back in and try accessing Clay University again
If the issue continues, try using an incognito/private browser window.
This should refresh your session token and resolve the login loop you're experiencing.
If these steps don't resolve the issue, click Talk to a person for further assistance.
Did that answer your question?
let me see
Take your time to check it out. Let me know if you need any more help or if the issue persists.
neither of your suggestions were successful. I'm still experiencing the loop. Are you certain progress can be tracked in Clay University?
I'm sorry for the trouble you're experiencing with Clay University. I'll connect you to a human agent who can assist you further.
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
ty. It's not a table issue. So i'll wait to here from someone
Hi Chris,
Thanks for reaching out to support. I've gone ahead and reached out to the team regarding this issue, I will keep you in the loop with next steps as I have them :)
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
