Assistance Needed: Expired Credits Inquiry and Extension Request

Stephanie D.

im not seeing the available credits I used to have, not sure if they expired. Need help extending these 🙏

5 comments

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If your trial has expired, you have a couple of options: 1. Try our self-serve trial extension: • Make sure you're logged into Clay • Visit https://app.clay.com/extend-my-trial/ • Refresh your page after extending to see the updatesIf the self-serve option doesn't work, you can reach out to us at support@clay.com to check if you're eligible for a one-time trial extension.
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Hi Stephanie D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Stephanie D.
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but I had a lot more credits available and they are not anymore
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There could be a few reasons for this: 1. If you recently renewed your plan, it may take 1-2 hours for your credits to appear due to transaction processing times. For example, if you renewed at 12 PM, your credits might not show up until 1 PM. 2. If you recently cancelled or downgraded your plan: • Your existing credits will remain available until the end of your current billing cycle • When your billing cycle refreshes, your credit balance will be capped at 2x the monthly credit limit of your new plan • For example, if your new plan has a 100 credit monthly limit, your balance will be capped at 200 creditsIf you're still experiencing issues after waiting 2 hours from your renewal time, please email us at support@clay.com for assistance. Sources: Clay credits cverview | Clay University Credit Rollover After Cancelling or Downgrading Subscription
Stefano
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Hi Stephanie, thank you for reaching out. You have 700 credits on your account as of now and are on a free 14 day plan!