Urgent: Issues with Clay Account and Support Response Required | Clay

Urgent: Issues with Clay Account and Support Response Required | Clay

Channeled
APP
·
·
Let me explain how credits work with data enrichment: 1. When providers are called for data enrichment, credits are charged for each API call, even if you stop the process midway. This happens because the providers have already charged Clay for those API calls. 2. However, if any of the data returned was invalid (like the Perth, UK results you mentioned), you may be eligible for a refund of those specific credits. This applies when providers refund Clay due to invalid data delivery. For future enrichments, here's a best practice to avoid similar issues: ** Start by testing with a small sample of about 10 rows before running the entire dataset ** This allows you to identify and fix potential errors like import issues or incorrect location filters * You can then refine your setup before committing to the full enrichment Since your issue involves multiple aspects (invalid data, duplicates, and credit usage), I recommend you request human assistance by clicking on "Talk to a person" in this conversation. A human agent can help investigate your specific case and address potential refunds for invalid data.
Sources: Providers Do Not Return Valid Data Guide: Ways to save Clay credits | Documentation | Clay University
Channeled
APP
·
·
Was that helpful?
George Mann
·
·
No, I have been speaking to chat bots for a week and no help, it has caused many errors?
Channeled
APP
·
·
I apologize for the frustration. You can rephrase your question, or talk to our team for more personalized assistance.
George Mann
·
·
I would like to talk to a team member ASAP?
Channeled
APP
·
·
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
George Mann
·
·
https://app.clay.com/workspaces/161420/tables/t_gtpckN6E8yMW/views/gv_hbdEtcfYqwMA
Bo (Clay)
·
·
Hi George, I see your message in the other thread - I've provided the support call booking link there. Looking forward to getting everything resolved for you. Let me know if you need anything else in the meantime.
1
Channeled
APP
·
·
Hi George Mann! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
·
·
Thank you so much for sharing your feedback George Mann!