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Webhook Event Causes Duplicate Rows in Clay Workbook

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Clay Workbook Added 2 Rows When I Only Send One Webhook Event

Referring to this workbook here.
I found 2 email examples here:

tatiana@hardlyeverwornit.com
comercial@makorsa.com.ar

For both emails, I can confirm my webhook logs only sent 1 event each to the workbook.
However, Clay added an extra row for each email and also processed them.
What's the implication for us?

Duplicate leads created due to our downstream action
Extra Clay credits being used unintentionally.

May I know why is this happening and how can we resolve it?

10 comments

Taimoor A.
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are u use dedupe in your webhook?
Loh Y.
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Nope, but what's the step to do that?
Taimoor A.
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use dedupe to minimize the double mail sending to oe account
Taimoor A.
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it wiil be confusing to system and also for your team Go to your workbook settings. Set up a deduplication rule using the email address field. This tells Clay If the same email already exists, don’t add a new row.
Loh Y.
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Got it, even if my webhook is sending in again, it won't trigger?
Loh Y.
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Can you link me to the documentation?
Taimoor A.
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just use dedupe in webhook. to not send again dedupe will enable to do so
Loh Y.
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From here you mean?
Loh Y.
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Hello any updates?
Taimoor A.
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yes go for it and add that column in it which hve double mail and not to send twice

Webhook Event Causes Duplicate Rows in Clay Workbook | Clay