Webhook Data Not Appearing in Clay: Troubleshooting Tips

I am wondering why when i receive a webhook in this table the data isn't automaticaly appearing in clay even if all the fields have been mapped?

6 comments

David K.
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https://app.clay.com/workspaces/7778/tables/t_Aot75faYFQD2/views/gv_ut6WfxFYsGRi
Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Muhammad S.
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This could be because 1- The fields are empty or the field names have been slighly changed (they are case sensitive) 2- You have changed the source where you are sending the data. Map it once again and it should populate it automatically.
Arturo O.
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Hey David, thanks for the inquiry and sharing the table link! Muhammad nailed it on this one. I took a quick look and noticed some of the fields from the latest webhook rows have slightly different field names where they have the word Metadata now. If you map those out to combine them into the existing columns it should work though. Let me know if you run into any issues! https://downloads.intercomcdn.com/i/o/1189899805/9234b5b013ab9dec6bd5f408/CleanShot+2024-09-23+at+08_24_26%402x.png?expires=1727107200&signature=4441d86946d8808b11d4a35fb234a6f75ac2a0eb7c5b332db0b946c427dc545f&req=dSEvH8F3lIlfXPMW1HO4zZMJdk0cftLaWPi5xQRDn%2BDdLeQkFW7FAsY6jVEu%0Abg32%0A
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
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