Resolution Request for Lost Clay Credits Due to Misunderstanding

hey clay team, my clay credits said i had until 05/29 to use them so i thought i had until EOD but i just lost them all. Is it possible to have them dded back? I was working on a few clay tables to ensure i could use them by EOD.

9 comments

Ali K.
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https://app.clay.com/workspaces/243114/workbooks/wb_PoekMYe5NH7N/tables/t_smDvY3ttByrT/views/gv_mQNeWGuSaiyW
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Unfortunately, credits expire at the beginning of the day on the expiration date, not the end of day. For monthly subscriptions, unused credits roll over and accumulate up to 2x your plan's credit limit. If you need more credits, you can purchase credit top-ups from your billing modal without changing your plan, or upgrade to a higher tier for ongoing increased usage. If you'd like to discuss your specific situation further, please request human assistance by clicking on "Talk to a person."
Sources: FAQ | Clay.com Credit Rollover After Cancelling or Downgrading Subscription
Channeled
APP
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Unfortunately, credits expire at the beginning of the day on the expiration date, not the end of day. For monthly subscriptions, unused credits roll over and accumulate up to 2x your plan's credit limit. If you need more credits, you can purchase credit top-ups from your billing modal without changing your plan, or upgrade to a higher tier for ongoing increased usage. If you'd like to discuss your specific situation further, please request human assistance by clicking on "Talk to a person."
Sources: FAQ | Clay.com Do credits roll over? - FAQ | Clay.com
Owen C.
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Hey Ali, thanks for reaching out and explaining the situation! How many credits are we talking in this case?
Ali K.
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I had like 8K stacked up, with all intention to use it today thinking it was EOD.
Ali K.
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Ty for helping
Owen C.
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Got it! Happy to provide a one-time refund here Ali. Let us know if there's anything else we can do to help! :)
Ali K.
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You are the best, thanks dude
Owen C.
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Absolutely! Take care. :)

Resolution Request for Lost Clay Credits Due to Misunderstanding | Clay