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Issue with Apollo Integration Not Retrieving Emma Castle's Email

Steve Mustardé

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Why am I not getting the email of this person (Emma Castle) from my Apollo integration on this table (https://app.clay.com/workspaces/251093/tables/t_99awSZHvjADf/views/gv_hRrNPFkDssYB) because when I put her full name and company into Apollo directly it provides an email.

Issue with Apollo Integration Not Retrieving Emma Castle's Email | Clay

14 comments

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Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Bo (Clay)
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Hey Steve, thanks for reaching out! We don’t change the outputs, but could you send me a reference for the company domain where you’ve been able to find results? When I checked in Apollo, I couldn’t find any company matching the domain you added in Clay. However, if I add “.co” or similar, I can find some companies as an example. Let me know, and we can dig deeper into this! 😊 https://downloads.intercomcdn.com/i/o/1188178193/09a6f3d3e6a149b09a62bf0d/CleanShot+2024-09-21+at+_13sOxHUb72%402x.png?expires=1726929900&signature=3d730ef5c6aae0f1650ec5feebbf6e7030977a259a25a3cfe9c307fe6503a0f7&req=dSEvHsh5lYBWWvMW1HO4zTvUa5Ay2JdJzGS8pOQJ%2FXWGJ1AJXr2uqFONbZRv%0AdCLm%0A https://downloads.intercomcdn.com/i/o/1188178164/a40eb005281cbd2062c7a609/CleanShot+2024-09-21+at+_22fQyKM6wx%402x.png?expires=1726929900&signature=e4ef9788bf20c93629267fd784444bf27968037d0687614e811f7ca8a0900bb7&req=dSEvHsh5lYBZXfMW1HO4zeTVjVH8VszenXPGWMkYfgvq9Z4Ez1L%2FsXyVL6%2FS%0AE8M%2F%0A
Steve Mustardé
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Hi Bo. I added just her name and the company name 'emma castle experian'
Bo (Clay)
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Still getting the same issue. Could you send me a screenshot of the profile you’re seeing in Apollo? I can’t seem to find what you’re seeing on my end. Thanks! 😊 https://downloads.intercomcdn.com/i/o/1188185772/a4bb0ea721a798a8cecf50d1/CleanShot+2024-09-21+at+_268Twsn2kN%402x.png?expires=1726930800&signature=3188ce8ea614a667de9fcc9e81863afe0dd3a3e1b7146c8c7655765237b3e96f&req=dSEvHsh2mIZYW%2FMW1HO4zXLYe8B3H8JewIRpY4lAnK5G2tUERE4iPTVJZtRD%0Atw64%0A
Steve Mustardé
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Steve Mustardé
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I have another question Bo. Should I add it here or start a new thread?
Steve Mustardé
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I'll start another one...
Bo (Clay)
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Hey Steve, just curious—was this person added by you in your CRM or something like that? I can’t find them in this company on my end either, which is probably why you’re having trouble locating them as well. It looks like you’re also not using the same domain as the one that appeared in your screenshot. Regarding the second question, feel free to send it over here! 😊 https://downloads.intercomcdn.com/i/o/1188193834/ce7df1abe4e689ddf5028c44/CleanShot+2024-09-21+at+_41RaBKbnyI%402x.png?expires=1726931700&signature=128179d198f17983992105183e35b123537ffdcb94136a7530e90439e650d29d&req=dSEvHsh3nolcXfMW1HO4zS%2Byw9zwe2QMPV8qSVwDdSentpEdRbDmcl2jCSqy%0AFGON%0A https://downloads.intercomcdn.com/i/o/1188193809/5fe677f965f4332a0748299e/CleanShot+2024-09-21+at+_091ftkZ2l7%402x.png?expires=1726931700&signature=3f5f937f5b78fd3df5ac5402a8f6d49572b66b61d5350c85938591f9a6c9e032&req=dSEvHsh3nolfUPMW1HO4zZTNcCPI3tDvzkXs9tRQ3eGxbQP1Vk2Yj8V6LbuR%0AVRmV%0A
Steve Mustardé
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Yes I added her details into Apollo manually. Here is her sales nav page: https://www.linkedin.com/sales/lead/ACwAACdHU-QBdTJ0ykcEDuGB8ZzDIcj97RGNdFQ,NAME_SEARCH,RQVP
Bo (Clay)
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Ah, gotcha! That makes sense. If you added it manually, then it wouldn’t appear in the search since it doesn’t take manual entries into consideration. 😊
Steve Mustardé
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Wouldn't appear in the Clay search? No I added it to APollo manually, directly in their app.
Bo (Clay)
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No - it’s in your account, not in Apollo’s, which is why you couldn’t find it there. I added the right domain tho and the first provider was able to find a result! 😊 Let me know if you need anything else!
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Steve Mustardé! This thread was recently closed by our Support team. If you have a moment, please share your feedback: