Clay Team Faces Recurring Infinite Queuing Issues Again

·

Dear Clay Team, we are experiencing the same "infinite" queuing issues like 2-3 weeks ago Table running like 2-3 hours

· Sorted by Oldest

Channeled
APP
·
·
We're sorry you're experiencing queuing issues. This can happen due to various reasons, but there are a few steps you can try to resolve it: 1. Perform a hard refresh of your browser: • On Windows: Ctrl + Shift + R • On Mac: Cmd + Shift + R 2. If the issue is related to Apify actors, check for dependencies between columns. Remove run conditions for columns that depend on data from other columns, and set them to run only when the required URL is present. 3. For AI columns not running, try creating a new column by duplicating the current one. Run it on the rows that are left by filtering for rows where the current column "is empty". 4. After running the new column, use the "merge columns" feature to combine the results. If these steps don't resolve the issue, please request human assistance by clicking on "Talk to a person" for further support.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
We're sorry you're experiencing queuing issues. This can happen due to various reasons, but there are a few steps you can try to resolve it: 1. Perform a hard refresh of your browser: • On Windows: Ctrl + Shift + R • On Mac: Cmd + Shift + R 2. If the issue is related to Apify actors, check for dependencies between columns. Remove run conditions for columns that depend on data from other columns, and set them to run only when the required URL is present. 3. For AI columns not running, try creating a new column by duplicating the current one. Run it on the rows that are left by filtering for rows where the current column "is empty". 4. After running the new column, use the "merge columns" feature to combine the results. If these steps don't resolve the issue, please request human assistance by clicking on "Talk to a person" for further support.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.