Hi team, I keep getting this error from the Rocketreach enrichment when using clay credits. I've tried a ton of different inputs variations when trying to run it. It still returns this error even when I just use the "email" input only. Has this been a common issue?
I'm sorry to hear you're experiencing issues with the RocketReach enrichment. Based on the information provided, it's difficult to pinpoint the exact cause without more details about the specific error you're encountering. RocketReach offers several enrichment actions, including Enrich Person, Enrich Company, Find Personal Email, and Find Professional Email. Each of these actions requires different input fields and uses Clay credits differently. To help troubleshoot, could you please provide more information about: 1. The specific RocketReach action you're using 2. The exact error message you're receiving 3. A sample of the input data you're using With this information, we'll be better equipped to assist you. If you need further help, please request human assistance by clicking on "Talk to a person" in this chat.
Talk to a person
Hi there, We're aware of some issues with RocketReach occasionally hitting rate limits, which can cause errors. If you're experiencing problems, please try re-running the cells as this usually resolves the issue. We've made some recent adjustments to reduce these occurrences. We're continuously working to improve data quality and reliability across all our data providers. Is there anything specific you're trying to accomplish with your enrichment that I can help with? Let me know if you need any additional assistance!
Hi Bo (., thanks for your reply. I haven't returned any data from running the RocketReach enrichment nor have I used any credits - so I don't believe I am reaching any rate limits. I have waited a day to re-run the enrichment and I am still getting the same error. I took a screenshot of the specific error report I am seeing on my end when I run the cell. Looking forward to your solutions to this. Thank you!
Also, for context, I am trying to enrich a lead based on the email provided - this works with the Apollo enrichment. However, I would like to use RocketReach.
The error you're seeing isn't related to your personal usage or credits. This is actually a platform-wide issue we're experiencing with RocketReach rate limits across all of Clay. We've been working to resolve these RocketReach integration problems, but in the meantime, you have two options: either wait a bit longer to see if the enrichment eventually processes, or switch to another provider like Apollo (which you mentioned is working correctly for you).
Sorry for the inconvenience with this. Is there anything else you need help with regarding your enrichment needs?
Bo (. thank you for the clarification! Makes sense. Is this a common occurrence you experience with RocketReach rate limits? Or once this is solved, will I be able to use the enrichment as expected?
Hi there, Yes, this is a common occurrence. We've been having quite a few issues with RocketReach rate limits recently.
Unfortunately, I would recommend using another provider for the time being rather than waiting for this to be resolved.
Let me know if you need recommendations for alternative enrichment providers.
Bo (. Sounds great! Thanks for the insight. Is it possible to get an email or some form of notification/indication once RocketReach is usable again?
Hey Michael, We will get back to you yes! I added you to a ticket tracking.
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