Request for Credit Refund Due to Email Waterfall Issue

Miguel M. · 2024-09-19T17:42:55.712464+00:00

hi - clay used up way more credits than it was supposed to in an email waterfall. I'm not sure if clay performed the waterfall correctly. I had about 15k credits that got used up and it only got through 600 contacts. I even have a paid Apollo account as my first leg that should cover a majority of the emails without expending credits. can you please refund my credits and tell me what went wrong?

Miguel M.

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here's the clay table im referring to: https://app.clay.com/workspaces/217721/workbooks/wb_sT7X4y8BC4x4/tables/t_GEvzf75R5jz6/views/gv_bAeuNCdn7iKD

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

Bo (.

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Hey Miguel, thanks for reaching out! 😊 While I’m checking the table, I couldn’t quite understand what you’re referring to, as I’m seeing more data that actually ran. Could you tell me more or confirm if you sent the right table? Let me know so I can help further! 😊 https://downloads.intercomcdn.com/i/o/1186255864/0b7b16b582c3682eb3aa2bf4/CleanShot+2024-09-19+at+_37PxnV9jCr%402x.png?expires=1726776000&signature=6e575abb82ca2a05a097623f041645c6a5b2c1968878c4dcaff12b97d8e747f4&req=dSEvEMt7mIlZXfMW1HO4zSmpUjUWIf81GT%2BCUBqneIY%2FuoEcepfWmhRxXNWV%0AFXf4roEGkIBjarHso3M%3D%0A

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