My accounts been locked, can someone on support contact me

I understand your account is locked. Would you like me to connect you with a human agent? Or if you provide more details, I can try to assist you further.

Yeah a human please

I’m routing you to our human team now. They’ll be able to assist you further.

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Hey Emre, can you reach out to verification@clay.com and they should be able to look into your account and take appropriate action. Thank you!

Thanks Smit

Sure thing!

Smit V. any way to get in touch via slack? It's been two days since I was locked out. I’m going to start loosing clients and revenue… Please can you offer some guidance, anything is appreciated

Hi Emre, thank you for reaching out and I am sorry that account lock is still going. Have you already sent the email to verification@clay.com team? You can also loop us in support@clay.com

I'm sorry but this is the only process we can proceed for account verification. For your client workspace, is there any chances they can invite you for different email address so that you can log in with other email?

We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!