Help Needed: Ran Out of Credits After Claygent Processing Error

Fedor K.

Please help! i just ran out of all my credits! I just ran claygent on 10 rows but it decided to run on all table!!!

8 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bruno R.
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Hey there, thanks for reaching out! Sorry you're experiencing this, how many credits did you burn here? I'd be happy to refund you for this incident. Here's a video I recorded showing you how you can prevent this from happening again: https://www.loom.com/share/7ea3ad9ee7754793ae6ce021882aedbd?sid=48fcfb6d-5975-4da5-b1b7-4ae81bbdaaa0 I hope this was helpful. If there's anything else I can assist you with, please let me know!
Fedor K.
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10990 credits
Bo (.
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Hey, thanks for reaching out! 😊 In which table did that happen? I checked your account, and you’re currently on a free plan, so it wouldn’t make sense for this issue to occur. Do you have any other accounts? I noticed that you have multiple accounts, which isn’t allowed by the way. Let me know if you need help resolving this! 😊
Fedor K.
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https://app.clay.com/workspaces/352328/workbooks/wb_2MJ8kZzH3R8Y/tables/t_gTa9NQCZrD5C/views/gv_ppFnR8tndvZH it's not my account but I'm managing it
Daniela D.
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Thanks for the reply! My colleague, Arturo, went ahead and added those credits and responded in a separate thread. Let us know if you run into any issues.
Channeled
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Hi Fedor K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thank you so much for sharing your feedback Fedor K.!