Concerns Over Lack of Pro-Rated Billing and UK Support Delays

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Crazy that a $3.1bn company doesn't have pro-rated billing...and no support in the UK until "later today"...

· Sorted by Oldest

Matt West
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I want to upgrade from Starter to Explorer as I was told (incorrectly) that webhooks and API was available on the Starter. It was corrected, I upgraded but had to pay the full $349...
Clay
APP
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When you upgrade from Starter to Explorer, you can receive a refund for your Starter plan payment. The refund typically reflects within 10 days. You're correct that webhooks and HTTP API are Explorer plan features, not available on Starter. The Starter plan only allows using your own API keys for data enrichment tools, while HTTP API integration requires Explorer. If you need further help with your refund, request human assistance by clicking on "Talk to a person."
Sources: Plans & billing | Documentation | Clay University Free vs. Starter vs. Explorer vs. Pro vs. Enterprise Plans

Matt West
·
·
I want to upgrade from Starter to Explorer as I was told (incorrectly) that webhooks and API was available on the Starter. It was corrected, I upgraded but had to pay the full $349...
Clay
APP
·
·
When you upgrade from Starter to Explorer, you can receive a refund for your Starter plan payment. The refund typically reflects within 10 days. You're correct that webhooks and HTTP API are Explorer plan features, not available on Starter. The Starter plan only allows using your own API keys for data enrichment tools, while HTTP API integration requires Explorer. If you need further help with your refund, request human assistance by clicking on "Talk to a person."
Sources: Plans & billing | Documentation | Clay University Free vs. Starter vs. Explorer vs. Pro vs. Enterprise Plans