Understanding Credit Rollover After Subscription Ends

Hi Augustin, thanks for reaching out. If you have a monthly subscription, unused credits will roll over and accumulate in your account up to 2x the credit limit according to your plan. So if you're on a free account, the upper limit will be 200 credits, of which 100 will roll over as the rest of the credits renew. If you buy an annual plan, you get all your credits upfront, and you can use them however and whenever you’d like. You can read more about the Credit Roll Over Update here. Let me know if you have additional questions!

Hey Bruno, thanks for the info. I actually was looking for what happens if I stop my monthly subscription and I still have credits left in the account?

If you downgrade your account to a free plan, the 2x limit will still apply. This means the maximum credit cap will be 200, and any credits exceeding this limit will not roll over.

Ok understood thanks! No way I can keep these credits longer without paying?

We can consider a one-time rollover of your credits. To proceed, please provide details about the account where the credits were downgraded. Once we have the context, we’ll review your request and determine if a one-time rollover is possible. Please note that the rollover cannot be scheduled in advance; it must be processed manually after the credits have expired.

Ok I'll let you know! Thanks

Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

Hey Bruno R., Would it be possible to do a rollover for credits please? This is the workspace: https://app.clay.com/workspaces/256483

Hey there Augustin thanks for reaching out, how many credits did you have that need to be rolled over?

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