Recovering Files After Email Domain Change in Slack Workspace

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Hello Team! I recently changed the email domain associated with my account. After being logged out and logging back in, it created a new workspace, and I can no longer see the files and work I had previously. Is it possible to recover my original files?

8 comments

Bruno R.
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Hi Lujan, thanks for reaching out. Can you share your old email here? I think you may have created a new account all together when you deprecated your old email domain. I can take a look at this for you!
Lujan L.
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Thank you, Bruno! The original account was created with lujan@aberdeencapitallp.com and currently is lujan@legacyboxholdings.com.
Bruno R.
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Yes so when you logged into your account with lujan@legacyboxholdings.com you created a new account altogether. I switched your login to the workspace you created two weeks ago - this should restore access to what you've been working on in that workspace. Let me know if this solves the issue here!
Lujan L.
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I only see this when I click on Login
Lujan L.
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Disregard the previous message, please!
Lujan L.
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Thank you!
Channeled
APP
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Hi Lujan L.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thank you so much for sharing your feedback Lujan L.!