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Issue with Mobile Number Enrichment on Explorer Plan Subscription

·Nov 07, 2024 08:38 PM·

Getting a “subscription doesn’t allow this” when trying to enrich for mobile numbers on explorer plan. That can’t be right

Issue with Mobile Number Enrichment on Explorer Plan Subscription | Clay

7 comments

· Sorted by Oldest

Bruno R.
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Hi Cole, thank you for reaching out! We recently encountered an issue with this, but it should now be resolved. If you're still experiencing the problem, could you kindly perform a hard refresh? Here's a quick guide to help: Mac: Chrome and/or Firefox = Press Cmd + Shift + R Safari = Press Cmd + Option + RPC:Chrome, Firefox, Microsoft Edge = Press Ctrl + F5 Let me know if this resolves the issue otherwise please let me know!
Cole
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Bruno R. great, thanks!
Channeled
APP
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Hi Cole! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Cole
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Bruno R. hard refresh didn’t resolve issue
Bo (.
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Hey, thanks for reaching out Cole - Sorry for this. I'm checking your account though and it looks like you're on the free plan. Free plan indeed don't have the possibility to use Mobile enrichment Is this really this account you're asking for: https://app.clay.com/workspaces/411478/settings/billing https://downloads.intercomcdn.com/i/o/w28k1kwz/1243774320/f27018cb4e23da286e83050b85de/CleanShot+2024-11-07+at+_40rUve2jy6%402x.png?expires=1731015000&signature=a065eba9c2ec7c3e05db801a51f5c157d3c047f84ad421faf2a57840a251be32&req=dSIjFc55mYJdWfMW1HO4zTEHc6d7sXWFeGkUv%2BRfC8BvyD4UKITUpcA9zxvm%0As%2BDN%0A
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
Cole
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Sorry about that, told client to sign up for Explorer. Will resolve this