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Issue with Condition for Only Run If in Enrichment Process
I created a condition to “only run if” and although the preview shows “No” as it should, the enrichment runs.. I’m losing credits for nothing 😞
I created a condition to “only run if” and although the preview shows “No” as it should, the enrichment runs.. I’m losing credits for nothing 😞
https://app.clay.com/workspaces/199281/workbooks/wb_Dm2hrfU3Hfab/tables/t_sZ8D7wxUUVgR/views/gv_GxE2z9tQjjKw This column: scrape ratsit search url Please check 🙏
We're sorry to hear you're experiencing issues with conditional runs. Typically, the "Only run if" condition should prevent the enrichment from running when it evaluates to "No". This unexpected behavior could be a bug in our system. To help you save credits and troubleshoot this issue, we recommend: 1. Double-check your conditional formula in the "Run Settings" to ensure it's correctly set up. 2. Try using filtered views as an alternative method to conditionally run enrichments. 3. If the problem persists, it's best to have our team investigate further. If you need more assistance, please request human support by clicking on "Talk to a person" in this chat. Our team will be happy to look into this specific issue for you.
We're sorry to hear that the "Only run if" condition isn't working as expected for your "scrape ratsit search url" column. This behavior is unusual, as conditional formulas should prevent enrichments from running when the condition evaluates to "No". To address this issue: 1. Double-check your conditional formula in the "Run Settings" to ensure it's correctly set up. 2. Try using filtered views as an alternative method to conditionally run enrichments. 3. If the problem persists, it may be a bug in our system. For further investigation, please request human assistance by clicking on "Talk to a person" in this chat. Our team will be happy to look into this specific issue for you and help resolve the unexpected credit consumption.
Hello Aviv. Thanks for raising this. That is odd. Given that both the inputs are null for many of those rows, I'd expect that formula to resolve to false || false, and ultimately not run. I'm not sure what the misfire is. I've added back 1600 credits for that column. In the meantime I will try to replicate this issue in my test account and see if I can pin down the cause.
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